James Simmons Email & Phone Number

Phoenix, Arizona Area

Assist law enforcement agencies (LEAs) in the establishment of intelligence systems and law enforcement databases by providing intelligence and analytical support. Provide assistance to LEAs in developing narcotics related investigations and cases for further law enforcement action. Input, review, and analyze information for the assigned LEA for link analysis and targeting. Prepare data for briefings and presentations as required. Communicate via tactical radio or phone with LEA officers in the field and provide support with information and data lookup. Solve problems and provide outstanding customer service. Act as a liaison between the Arizona Army National Guard and the assigned LEA.

Tempe, Az

Managed the Business Processing Work stream for the Tempe, AZ Repair and Overhaul Site. Analyzed and implemented plans on a daily basis that enhanced the product flow for the Site, especially as it pertained to pricing, customer quote approvals, warranty adjudication, and customer approvals.

Phoenix, Arizona Area

Supervised and directed a workforce of up to 70 personnel in problem identification, problem solving, and implementing continuous improvement measures. Communicated with workflow specialists and support groups on a daily basis and make decisions on issues related to safety, quality and productivity.• Collaborated with authorizing agencies to successfully integrate Military and Commercial System Controller Addressing Segment (SCAS) value streams• Coordinated an internal inspection program, which inspected every detail of the Site’s standard work and practices and achieved a 92% reduction of internal defects from 2012 – 2013 • Improved quality metrics of 1200 (Parts Per Million) PPM in 2012 to 400 PPM in 2013 to Zero PPM in 2014, which was highly regarded and widely recognized by senior level management.• Conducted thorough analysis on the issue of works in process having a slow turnaround time; assembled a special projects team to address the issue and implement a new tracking system and strategy, which achieved a goal of reducing works in progress by 67% and turnaround time by 60%• Achieved an On Time to Request Delivery Record (OTTR) average of 96% for 2014, which was increased from 90% the previous year• Successfully served as the Value Stream Manager for over 3 months in his absence