James Singh Email & Phone Number

China

Shanghai, China

General Manager and Member of Corporate Food & Beverage Leadership Planing Committee.#Head Of Operations of the Business luxury lifestyle Boutique Hotels.#Grew Business to unprecedented Peaks for the Hotel enjoying high GOP and Guest Satisfaction Scores.# Set Standards in the F&B Operations and Hotel Fcailities to match International Brand Standards.#Set Comprehensive Goals for High Perfomance and Growth Expense Managment and profitabilty focus in the hotels results Exceeding… Show more General Manager and Member of Corporate Food & Beverage Leadership Planing Committee.#Head Of Operations of the Business luxury lifestyle Boutique Hotels.#Grew Business to unprecedented Peaks for the Hotel enjoying high GOP and Guest Satisfaction Scores.# Set Standards in the F&B Operations and Hotel Fcailities to match International Brand Standards.#Set Comprehensive Goals for High Perfomance and Growth Expense Managment and profitabilty focus in the hotels results Exceeding Budget which allowed the Managment to allocate reserves to add facilities to the Hotel to increase Revenue Streams. Show less

Shanghai City, China

Responsible and Implemented new standards throughout the property with a primary focus on customer service.Successfully managed day-to-day Hotel operations by regular inspections in accordance with brand standards of the Front & Back of house areas, guest rooms & overseeing F&B daily events to achieve optimum performance. profitability.Increase steadily LeClub ( Accor Hotels membership) recruitment by 17%, Assisted in developing marketing strategies with the operation department… Show more Responsible and Implemented new standards throughout the property with a primary focus on customer service.Successfully managed day-to-day Hotel operations by regular inspections in accordance with brand standards of the Front & Back of house areas, guest rooms & overseeing F&B daily events to achieve optimum performance. profitability.Increase steadily LeClub ( Accor Hotels membership) recruitment by 17%, Assisted in developing marketing strategies with the operation department. Driving the sales culture in the hotel through active involvement in the sales calls to top corporate clients. Working closely with the F&B and Marketing department for creative promotion materials & ads for the hotel.Regular walk thru with the Director of Engineering, Director of Culinary, Front office Manager, Housekeeping Manager & Director of Security to achieve & maintain superior guest service and product quality.Increased hotel profitability to by controlling expenses (Saving energy, controlling manpower, food & beverage cost, etc.) but also finding new channels to improve revenue.Worked closely with the Excom’s to focus on best practices to provide the best possible work environment by implementing quality training programs, valuing employee contribution, creating incentives and turning performance into compensation and company goals which significantly reduced management and staff turnover. Show less

Shanghai City, China

Overall Responsible for Hotel Operations & Focus on Daily Cruise Itinerary Routine.

Jinan, Shandong, China

Overall responsible for Food & Beverage Department. Implemented strategy to improve sales of outdoor events like wedding, parties, etc

Qingdao, Shandong, China

Responsible for overall Food & Beverage Department

Dalian, Liaoning, China

Improved total food and beverage costs through menu engineering and instituting new inventory control measures. Improved associate satisfaction scores over prior year in all food and beverage departments. Implemented strategy to improve sales of outdoor events like wedding, parties, etc ,Overall In-charge of Food & Beverage Service and kitchen Department.