James Skinner Email & Phone Number

Wolverhampton, England, United Kingdom

Wolverhampton, England, United Kingdom

Dudley, England, United Kingdom

- Manager of IT 1st Line department for an NHS trust providing training, on-going support and developing new features aimed at making NHS staffs lives easier with IT issues.- Managing 3000 iPads and iPods via an MDM solution for the NHS, ensuring strong security polices are applied and patient records are kept safely.- Tasked of upgrading our entire customer base to VoIP solutions including HV.Select, 3CX and Wildix in preparation for the ISDN switch off.- Expert knowledge of ISDN, FTTP, FTTC, ADSL, EFM, and all related broadband and WLR products. Able to diagnose issues on site visits, remote changes on OpenReach systems, and internet routers.

Dudley, United Kingdom

- Rolled out multiple VoIP systems across the UK, including schools, large businesses and NHS trusts independently. - 2+ years of experience in NEC, Avaya, HV.Select, 3CX, Netcall, Siemens, Wildix and Panasonic systems.- Developed and Project Managed the rollout of 3CX across an NHS trust, as well as developing their new ITSM Helpdesk.- Provided remote and on-site support for customers helping diagnose and resolve issues relating to VoIP, broadband, WiFi and firewalls.- Responsible for keeping multiple website up-to-date (including our own company website and an NHS trust's IT website), as well as maintaining the servers, fixing issues and adding new features.- Strong problem solving skills with using Wireshark, and diving into system logs within PBX and Firewall systems.

Birmingham, United Kingdom

- Engaged in a fast paced environment handling customer enquiries to a high standard in a set time limit.- Able to take control of situations and find an effective solution to ensure that the business is running smoothly.- Administrate the official Cineworld Birmingham Broad Street Facebook page responding to customers queries, promoting new films and events as well as coming up with new ideas to promote the site.- Developed strong team working skills and taking control of situations using problem solving skills.- Participate in stock counts monthly, ensuring that all stock is properly counted and inputted into the computer systems with no error.

Birmingham, United Kingdom

- Exceptional customer service skills assisting customers by demonstrating the banking app highlighting the features and answering customer queries.- Ensured that customers felt welcome and ensuring that they are seen by a senior advisor to open an account within a short time frame.- Developed excellent skills in prioritisation by signposting customers to the relevant services and ensuring their queries are addressed in a timely manner.- Advanced Team Working skills due to closely working with colleagues and ensuring customers are well informed of the products on offer to establish the correct service for the potential customer.

Whitchurch, Shropshire

- Designated Health and Beauty isle ensuring that all stock was present, tidy and presentable to customers. I was also given an additional isle due to my hard work on the H&B isle where I was also in charge on the alcohol isle.- I seeked further training on all areas including tills, warehouse, self checkouts, kiosk and electronics.- Driven Team Player by instructing fellow colleagues in a friendly manner to ensure that stock was laid out correctly and the stock was getting rotated.

Whitchurch, Shropshire

- Developed excellent communication skills through serving customers when I was on the tills, and also helping customers on the shop floor with their enquires.- Controlling the till areas by managing staff to come onto tills when required during busy periods to ensure that customers are seen to as quick as possible.- Helping out colleagues on the shop floor by stocking up and creating new displays advertising new product launches in the most efficient way possible.

Bachelor Of Science - Bsc, Computer Systems Networking And Telecommunications, 2:1

Year 3: Network Design and Management and ICT Infrastructure Management Year 2: Scaling Networks, Connecting Networks, ICT Programming.

Bachelor Of Technology - Btech, Computing, Ddm

Modules: Computer Games Development, Website Production, Spreadsheet Modelling, Human Computer Interface, Digital Graphics, Computer.

Gcses

English - C Maths - C Science - C Business Studies - C IT - C Design and Technology - B