Managed and improved the Microsoft 365/Azure tenant. Leveraging Intune MDM, SharePoint, and Azure Identity to ensure an efficient and elegant workflow.Audited the Microsoft 365 environment to ensure compliance for Exchange, Security, and Access management.Provided tier 4 support to the Helpdesk and EUC team for difficult issues and project items.

• Built, configured, and administer an enterprise class server which houses sever virtual servers. Such servers consist of web servers, game servers, user management servers, tracking dashboards, application servers and test servers for trying new software and configurations.• Installed and setup and advanced multi-level network for managing my home devices along with the enterprise server. Such layers are a private network for personal devices. Public network for all traffic going to the production server. Such traffic goes through an encrypted VPN tunnel for safety and security with cloud hosted domains and records.

• Leveraged Microsoft's Intune environment to analyze and remediate devices back into security compliance standards.• Audited inventory around Azure and Intune for stale devices to be reset and stocked for either future use or disposal.

• Managed Azure Active Directory as well as Intune’s MDM for AFR’s cloud migration roadmap. Setup new laptops/desktops under Azure AD and managed via MDM.• Provided in depth documentation on all new processes regarding new cloud platforms and applications. Application installs, group policies, security protocols and more.• Provided tier 3 and higher support to the IT team on issues that proved difficult to resolve.• Worked out of our FreshService ticket system for all IT related issues both internal and external

• Responsible for documentation, audits and reports for company-wide migration with Warner Media.• Documented playbooks for Application and Group migration, including test phases and post migration cleanup.• Audited user access records and group permissions for all company applications through several SSO solutions.

• Managed Zendesk queue to provide tier 3 support for the IT team.• Worked with partners on migrations and integrations for newly acquired companies.• Managed Azure AD & In house DC adjusting user access, mailing lists and security issues.

• Monitored Support Services phone queue for immediate responses to client’s IT issues.• Worked out of AutoTask Ticketing system for Tier 3 support tickets.• Managed support mailbox with emails from clients regarding new projects and work orders.• Provided high level IT expertise to our support staff and our clients in solving their issues that were considered difficult and time consuming.• Provided in-depth documentation on troubleshooting known issues as well, as new processes involved when completing projects.

• Lead transition of MSP Services and resources.• Manage projects leading to companywide SSO and Centralized Management Solutions.• Primary contact for all technical related issues both with Cloud Platform and Office Equipment.• Provide Tier 3 Consulting for Corporate Infrastructure and User Staff.• Principal liaison for MSP inquiries and coordinated tasks.

• Configured multiple client domain controllers with Active Directory and other services such as Exchange, print server, file sharing, group policy management, and remote access.• Installed and setup network infrastructures (firewalls, security appliances, network switches, and wireless access points) for new and upgraded clients.• Provided high level technical expertise to guide end users to resolutions for any IT issues they may experience.

• Provision access to service accounts for environments using either LDAP or Active Directory.• Run SQL scripts to manage non-user accounts and access on SQL and Oracle servers.• Manage user access to office applications via in-house centralized management tool.• Work on reports for outdated or time sensitive access to maintain security on environments and applications.

• Supported 30+ clients from the Jira Service Desk in troubleshooting issues with either the product or platform. Setup new client environments and configurations. Provided assistance in client data in compliance to our tool.• Provided training sessions to clients for new features, product changes and general use of the tool. Access to videos and documentation were provided for onboarding new clients during the setup of their environment.• Assisted with script and configuration file changes through SSH interface as part of troubleshooting web platform issues.• Provided reports for clients regarding tickets created and resolved through specified time frames. Assisted with audits regarding the company’s internal policies and security.

• Installed and configured Marlette’s internal office domain and Active Directory. Managed all domain user accounts and permissions. Configured and deployed Windows policies for audit restriction and user security. • Managed Marlette’s office networks in Meraki’s cloud dashboard. Installed Meraki wireless APs and network switches/appliances. Set up multiple VLANs and Wireless networks with different functionalities for employees and company resources. • Built out multiple virtual servers through vSphere to support all of Marlette’s internal applications.• Installed and configured Symantec Endpoint protection for user anti-virus. Set up Cyphort for network monitoring and reporting. Set up Symantec Ghost for device imaging and remote deployment.• Configured Active Directory group permissions for access restriction to Marlette’s production AWS environment. This allowed users to access Marlette resources using windows authentication via the appropriate Active Directory groups.• Configured OpenDNS appliances to provide network security and encryption for network traffic leaving the Marlette office.

Managed ~450 Apple devices in the District (iMacs, MacBooks, iPads, etc.). Configured all 16 iPad carts throughout district for different grade levels. Setup up new iMacs and MacBooks for school labs and classes. Managed FOG imaging server to deploy updated windows images to over 1000, district machines as major OS updates and security updates were released. Handled all support tickets out of SchoolDude operations software for schools.Created custom Ninite installers that would install non-Ninite supported apps on district machines resulting in more than a 10% reduction in install time.Wired 24 network closets and configured all network devices (Wireless Apps, Printers, and VOIP Phones etc.) to provide an organized network for communication and file management throughout the district.Performed updates and installations for low-spec computers to keep from being discarded.

Setup, manage, and monitor all Apple devices in the District (MacBooks, iMacs, iPads etc.). Install and upgrade Mac OS X, configure iPads, and administer them among all district schools.Install Windows OS on new machines as well as updating to the latest versions on older machines after ensuring they are capable of supporting the new OS.Work out of the Interboro School District ticketing system to resolve any and all tech related issues that arise district wide.Program and test applications and scripts that will further benefit our work and make things more convenient to manage all district equipment.Configure network printers and other network devices to allow all staff and students to access their files and accounts throughout the district.Repair and update systems that are below the minimum requirements defined by the district.

Built, monitored, and maintained servers and instances for hosting EBay's web store platform; made sure all servers were running properly without error. LDAP account management; created and edited all users’ LDAP accounts for access to servers for day-to-day tasks. Granted sudoers permissions for super-user access for administrators in other departments.Worked with eBay's ticketing system to make sure all important tasks and issues were monitored accordingly; also tracked the acquirement of new employees, new projects, and new structure layouts.Used eBay's Gomez tool for investigating and tracking all production availability and performance issues.Responded to email threads and email alerts to ensure each task was acted upon and documented in a quick, professional manor.Performed scripting and troubleshooting through Linux SSH interface in both eBay's datacenters and their hosted servers.