I Specialize in Shopify store building and management, Administrative Tasks, as well as video and photo editing for product advertisements, and exceptional Customer service. With a passion for creativity and a keen eye for detail, I transform ideas into visual and compelling content and efficient e-commerce solutions.I have extensive experience with handling customer inquiries. I have been working with customers and merchants for almost 2 years. I'm also efficient, organized, and coachable, have a strong communication skill, and excel in managing multiple tasks efficiently, prioritizing deadlines, and maintaining meticulous attention to detail.My top priority is ensuring that each client feels valued and meets specific needs and objectives. Bringing enthusiasm and dedication to every task and project I'm always eager to learn, adapt, and continuously improve my skills.
Freelance
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Freelance EditorFreelance Jan 2022 - Present
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Freelance Video Ad Editor And Photo Ad EditorFreelance (Self Employed) Jun 2021 - Feb 2024Philippines- Making Video Ads from raw file to templated video samples- Creative Video using different editing styles: Standard Cut, Jump Cut, Montage, Cross Dissolve, Wipe, Fade In/Out, Cutaway Shots, Cross Cut, aka Parallel Editing.- Proficient In Adobe Premier Pro- Proficient In Adobe Photoshop- Creating Poster Ads for Food and Marketing -
Voice Of The MerchantIntouchcx Mar 2023 - Jan 2024Philippines- Keen on data gathering and analyze merchant interactions data, identified trends, and commonissues to improve agent performance interactions to provide for our clients.- Collaborated with Quality Assurance to enhance merchant support processes.- Real time analysis and feedback on our site performance to better provide efficiency andbetter customer experience to our clients, agent training and development.- Consistently achieved project objectives by effectively coordinating resources, managingrisks, and maintaining open communication channels with Higher Ops.- Collaborating with cross-functional teams, and ensuring timelydelivery of milestones. -
Shopify Support AdvisorIntouchcx Jul 2022 - Mar 2023Philippines- Resolved complex issues related to merchant websites, including store setup, productmanagement, shipping, payments, and more.- Assisted with account login, billing, and shipping concerns, ensuring optimal customersatisfaction.- Built stores from theme designs without coding, ensuring visually appealing and functionalwebsites.- Manage three concurrent chat sessions, handle both incoming and outgoing phone calls,as well as respond to emails. -
Business Consultant (Papa Johns)Cognizant Nov 2021 - May 2022Philippines- Managed high-volume order taking, maintaining adherence to strict Average HandlingTime (AHT) and call flow guidelines.- Ensured accurate and efficient order processing, contributing to seamless customerexperiences. -
Customer Service AssociateAmazon Apr 2021 - Jul 2021Philippines- Delivered exceptional customer service via phone, addressing customer inquiries andresolving complaints.- Provided technical assistance to customers, troubleshooting issues, and offeringsolutions.- Utilized persuasive and retention skills to convert disconnection requests into salesopportunities.
James Soroño Education Details
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Hospitality Administration/Management
Frequently Asked Questions about James Soroño
What company does James Soroño work for?
James Soroño works for Freelance
What is James Soroño's role at the current company?
James Soroño's current role is Shopify Support / Shopify Store Manager / Email & Chat Support / Administrative Task / Video and Photo Ad Editor.
What schools did James Soroño attend?
James Soroño attended University Of San Carlos.
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