James Stapleton Email and Phone Number

Within my current role at G2 Speech I provide direction for the commercial sales team, which includes key account management, customer success managers, business development managers and bid management and hold budget responsibility for the team. My team develop and expand new business opportunities within established and prospective customers and balance commercial account management and delivering customer satisfaction by ensuring we are aligned with our customers vision and goals for… Show more Within my current role at G2 Speech I provide direction for the commercial sales team, which includes key account management, customer success managers, business development managers and bid management and hold budget responsibility for the team. My team develop and expand new business opportunities within established and prospective customers and balance commercial account management and delivering customer satisfaction by ensuring we are aligned with our customers vision and goals for software solutions.• Stakeholder engagement - Engage with our current customer base and understand how our solutions have benefited the client and ensure that this information is communicated to the organisation• Cultivates strong, long term relationships with key decisions makers within accounts and develops deep knowledge of the customer organisation• Outlining existing customer journey and advising on areas to be improved• Reviews potential opportunities and develops business plans and sales strategies for key customer accounts• Develops and expands partnership programme• Driving innovation and creativity• Manages bid process• Management Board member working closely with the rest of the Management Team to continuously monitor company and market performance to determine if strategies need to be adjusted or new strategies should be introduced Show less

Evaluates how the business operates and manages the implementation of business guidelines and strategies, working with other department heads to ensure everything runs smoothly and in accordance to any guidelines. Responsible for targeting specific areas in which we can improve and implementing new directives for growth. Ensuring the business operates within the company’s mission statement.Review and (re)design business operations, ensuring that these are efficient and effective… Show more Evaluates how the business operates and manages the implementation of business guidelines and strategies, working with other department heads to ensure everything runs smoothly and in accordance to any guidelines. Responsible for targeting specific areas in which we can improve and implementing new directives for growth. Ensuring the business operates within the company’s mission statement.Review and (re)design business operations, ensuring that these are efficient and effective in terms of meeting our customer requirements. Specifying company's mission, vision and objectives, developing policies and plans and allocating resources to implement these and then the on-going evaluation to ensure the success of these.Review internally and externally areas for improvement for continued success, new opportunities and increasing market share.Define future expectations and helps set strategic goals for the companyChair the Management Board and work with the rest of the Management team to ensure action and resource requirements are properly aligned to allow for company goals to be met, implementing and designing the programmes to ensure these are achieved.Continuously monitors company and market performance to determine if company and department goals need to be adjusted or new strategies should be introducedLead company through strategic changesTrack the effects of action plans and determine whether the actions are effective or whether new plans should be developed Introduce and develop programmes in line with our vision, mission and company goals Show less

Responsible for leading the implementation team across our customer base. They are responsible for project management, technical delivery, training and service desk. Accountable for our client's across UK and Ireland and all associated client implementation projects.Responsible for applying expert knowledge of the implementation and large project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an… Show more Responsible for leading the implementation team across our customer base. They are responsible for project management, technical delivery, training and service desk. Accountable for our client's across UK and Ireland and all associated client implementation projects.Responsible for applying expert knowledge of the implementation and large project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an integrated team of specialists.Allocating resources based on project demand, capacity planning and project profitabilityProactively leading the identification, design and implementation of process, methods and team improvements - to improve our delivery and service to customersMaintain oversight of customer implementations and have regular contact with Project Managers to ensure projects are running to plan, risks are highlighted, budget is maintained and customer expectations are set and managed Escalation point for all team membersCoach, mentor and develop team members - ensuring teams are trained appropriately, provide coaching, performance feedback/reviews and manage day to day team member issues and conflict resolution Recruit new members of the teamCultivate open communication with customersManage relationship with senior client contacts and leadership and oversight to large client implementationsSupporting pre-sales process - working with sales and account management teams to win new business, implementing business, proposal review and refinement Managing tender response process with sales teamMaintain strong relationships with all teams across the business to ensure smooth delivery and service to our customers.Core member of Management Team - providing updates on key projects and recommendations on improvements - setting the direction of the implementation and services team and future outlook for strategic direction of team Show less

• Define the product strategy and roadmap in conjunction with the global product management team• Describe product requirements• Continually evaluate market demands, evolving technologies and competitive products and liaise with the relevant internal stakeholders regarding developments• Work with external third parties to assess partnerships and licensing opportunities• Develop the core positioning and messaging for the product• Prepare product demos to… Show more • Define the product strategy and roadmap in conjunction with the global product management team• Describe product requirements• Continually evaluate market demands, evolving technologies and competitive products and liaise with the relevant internal stakeholders regarding developments• Work with external third parties to assess partnerships and licensing opportunities• Develop the core positioning and messaging for the product• Prepare product demos to customers• Develop sales tools and collateral• Brief and train the sales force at quarterly sales meetings Show less

• Review customer requirements and create documentation to describe functionality of interfaces and integrations between 3rd party systems and our core product.• Provide documentation for information transfer and knowledge sharing.• Initiate and guide new product/development projects regarding integrations to 3rd party systems.• Describe new functionality for existing or new products and discuss this with the customer, project manager and development.• Review technical… Show more • Review customer requirements and create documentation to describe functionality of interfaces and integrations between 3rd party systems and our core product.• Provide documentation for information transfer and knowledge sharing.• Initiate and guide new product/development projects regarding integrations to 3rd party systems.• Describe new functionality for existing or new products and discuss this with the customer, project manager and development.• Review technical possibilities with development• Take responsibility for delivering results together with the development team and the project team, regarding interfacing with 3rd party systems.• Prepare test and implement projects in cooperation with Quality Manager and Project Manager• Review customer requirements with Product Management team Show less

• Analyse situations and identify solutions to complex problems• Report progress on escalated issues and liaise with customers and management as required• Manage work to meet the customer's expectations and control scope• Manage conflicting priorities• Resolving and troubleshooting escalated calls from the Project Management Team• Provide regular updates to customers on key issues• Provide high level technical support to customers and internal technical… Show more • Analyse situations and identify solutions to complex problems• Report progress on escalated issues and liaise with customers and management as required• Manage work to meet the customer's expectations and control scope• Manage conflicting priorities• Resolving and troubleshooting escalated calls from the Project Management Team• Provide regular updates to customers on key issues• Provide high level technical support to customers and internal technical team• Mentor new or inexperienced staff• Consult on implementation of our solution(s) Show less

• Install and support bespoke Digital Dictation and Speech Recognition applications. • Provide support for both internal and external clients using the bespoke software.• Working in a Project team that deploys, supports and maintains the above applications. • Verifying and solving problems, logging faults, sending out and updating releases of software, testing software, documentation, contacting customers, completing reports and liaison with development teams. • Managing… Show more • Install and support bespoke Digital Dictation and Speech Recognition applications. • Provide support for both internal and external clients using the bespoke software.• Working in a Project team that deploys, supports and maintains the above applications. • Verifying and solving problems, logging faults, sending out and updating releases of software, testing software, documentation, contacting customers, completing reports and liaison with development teams. • Managing the requirements gathering process through to the eventual deployment of the application. • Participation in projects, advising on technical training, ensuring faults are assigned and escalated and ensuring a high level of customer service at all times. Show less