- Supervised analytics staff in developing ad-hoc and ongoing analytics, including KPI Dashboards, for use of management and executives- Conducted an interdisciplinary effort to construct a centralized data and reporting inventory and dictionary, enforcing consistent and transparent reporting organization-wide- Conducted regulatory Scope of Practice review in order to highlight staffing requirements and potential staffing substitutions, identifying gaps between current hiring practices and regulatory requirements, accompanied by analytics efforts to guide subsequent clinical staffing decisions- Conducted projects which successfully improved EMR user interfaces to improve data quality, consistency, and ease of entry

- Developed global Personal Protective Equipment (PPE) sourcing network to ensure all healthcare providers, employees, and patients participated in care at optimal safety throughout the COVID-19 crisis- Developed centralized PPE inventory with predictive analytics, providing direct assistance to the Chief Operating Officer in ongoing sourcing efforts- Led vendor search and program roll-out for a COVID-19 crisis telemedicine service- Project lead for organization-wide COVID-19 employee testing, in partnership with Sonora QUEST- Developed ad-hoc and ongoing analytics for executive committee- Worked closely with operational senior management to conduct operations analysis and identify opportunities for operational and data-capture improvement

Coordinate all activities of assigned Accountable Care Organization(s) including day-to-daymonitoring of ACO operational activities, development and explanation of financial and performance reporting, support of clinical initiatives, regulatory compliance and the overall management of ACOstrategic efforts. Provide analytic support in aid of strategic decision-making. Provide policy analysis to identify regulatory arbitrage and assist in resultant corporate development initiatives.

• Conducted market research on competitors policies, prices, and offerings to develop strategic guidance for operations initiatives.• Aided in development of schedule-bump policies and incentive program to improve patient experience• Ran exploratory data analysis of clinical and administrative databases to illuminate policy and process improvements• Innovated and initiated a multi-disciplinary, inter-department real-time patient appointment-data-tracking project to improve outpatient practice responses to patient delays• Performed Lean-based quality improvement project in outpatient procedure clinic, resulting in recommendations expected to improve profitability by up to $718k per year, while reducing patient wait times.

• Conducted quality improvement project using Lean and Six Sigma methodology in inpatient internal medicine, outpatient psychiatric and pharmacy units. • Identified process improvements expected to improve clinic intake patient volume by approximately 30%, without an increase in FTEs.• Identified low-cost and easy-to-implement process changes expected to improve time-to-antibiotic administration in septic patients by 56% on average.• Performed extensive interviews with nurses, physicians and administrators to solicit root causes of operational inefficiencies and establish employee buy-in for intervention efforts.• Gathered external benchmarking data as well as internal data via electronic medical records; conducted data analysis using Excel and the R statistical software package.• Compiled and presented recommendations for operational improvements from both organizational mission and business case perspectives.• Lean Green Belt certified.

• Performed competitor analysis and evaluated existing business lines with respect to current and prospective revenue and margin.• Utilized statistical analysis to forecast business line utilization changes.• Ran in-the-field experimentation with novel services and products to optimize product value for customers.• Developed local outreach strategy to cultivate community relationships to reduce variance in supply chain and related operations

• Used R and SAS statistical software packages to perform exploratory descriptive and inferential statistics on clinical patient data.• Used Microsoft Access to manage patient clinical information database.• Developed interpretations and reports of statistical results for communication with non-statisticians in a multidisciplinary team-based environment.• Prepared results for publication in the Journal of Clinical Gastroenterology.