James Stimac Email & Phone Number

Chandler, Az, Us

Chandler Az

• Communicate with clients about wants/needs• Created detailed contracts to layout the job and details of the process• Created multiple rough sketches for projects to give clients alternatives and choices.• Conducted face to face as well as phone consultations to discuss projects and ideas• Created fully rendered and detailed projects and mock ups to clients• Designed new, on-brand visual elements focusing on branding and company image.• Created custom innovative layouts for flyers and advertisements.• Created logo prototypes and processed publication-ready advertisements for clients.

Phoenix, Arizona, United States

With Innomark, i have been a contractor for the Petsmart In-Store team - working directly with the team on all design projects relating to In-Store. I have worked directly under Chris Gnam focusing on the following:• Design and layout signage and fixtures design for all In-Store collateral.• Interprets and validates complex design jobs in order to create in depth installation guides that are distributed to all store locations.• Executing PetSmart creative for strategic brand initiatives, campaigns and their associated In-Store tactics.• Gathers and assembles client files electronically and prepares for production or distribution.• Develops and executes brand look and feel consistently across all creative deliverables• Design and create complete ad template based on marketing research and direction.• Work hand in hand with the digital team and senior artists to ensure collaboration and consistency to maintain brand standards.

Phoenix, Arizona Area

Interprets and validates accuracy of ad design requests received from internal clients. Preflight client files. Fulfills instructions on work requests through making requested adjustments to client files. Perform simple and complex typesetting. Gathers and assembles client files electronically and prepares for production or distribution. Checks production files against client supplied files and work instructions. Produces hard and soft copy proofs. Create pages electronically and prepares for production, including manipulating and reassembling existing artwork to accommodate multiple product lines. I Interpret and validate accuracy of work requests received from internal clients. Translating clients’ graphic service needs and provides input to other internal cross functional positions. Perform simple and complex typesetting accurately and completely. Produce maximum number of quality art files while optimizing efficiencies.Identify and troubleshoot file/workflow issues to resolve problems and eliminate obstacles. I own the escalation of issues as appropriate until resolved. Effectively collaborate with Clients and internal partners to find a mutual solution, and communicate and position information on challenging situations to the Client/and or Sales.

Tempe Az

• Communicate information between vendor partners and shareholders• Manage real time and forecasted staffing analysis for multiple call centers• Analyze call center performance and create action plans on how to improve and streamline contractual obligations.• Monitor schedule adherence, variance, headcount analysis, and real time performance to ensure agents are adhering to their schedules• Analyze trends and provide input on improving call center metrics including service levels, abandon rates and occupancy• Serve as point of escalation whenever an outage occurs to provide optimum service to the vendor as well as to achieve optimum conversion on the operations floor.• Work with other members of management to maintain a productive workforce and build interpersonal relationships• Managing real time staffing, making adjustments according to performance based around contractual obligations.

Tempe Az

• Monitor real time data and make time adjustments by paying close attention to detail to ensure service level is being met across two call centers and four lines of business• Manage low call volume by scheduling all off-phone activities, including team meeting, training, as well as special projects.• Assist in taking calls including absents, tardiness and inquiries from management about the day’s service level.• Monitor schedule adherence, variance, headcount analysis, and real time performance to ensure agents are adhering to their schedules.• Analyze trends and provide input on improving call center metrics including service levels, abandon rates and occupancy• Serve as point of escalation whenever an outage occurs to provide optimum service to the vendor as well as to achieve optimum conversion on the operations floor.• Work with other members of my team to maintain a productive workforce and build interpersonal relationships• Managing real time staffing, making adjustments according to performance based around contractual obligations.