James Stutz, Mba Email & Phone Number

Phoenix, Arizona, United States

As VIVAHR’s Chief Operating Officer, I design and implement business strategies, plans, and procedures. I set comprehensive goals to evaluate performance by analyzing and interpreting data and metrics. I strive to lead employees to encourage maximum performance and dedication and oversee the company's daily operations and the work of executives.

• Improved efficiency and scaled operational costs 25% by creating and implementing over 100 new systems, policies, and procedures.• Extended customer retention by 35% by establishing an NPS baseline to understand and address client's pain points.• Led the transition to a paperless practice by implementing a portable and faster CRM system—decreased labor costs by 30% and office overhead by 10%.

• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.• Generated 147% increase in monthly recurring revenue (MRR) by coaching and training five account managers and several affiliates utilizing incentive programs managed through key performance indicators.• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

• Acquired new customers and strengthened existing relationships training personnel with standard operating handbooks, customer service training manuals, and a variety of customer relationship software.• Formulated and directed sales plan's execution, growing revenue in two years from $1.1M to $25M by utilizing affiliates and new product lines.• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 30 -member management team with related direct reports.

Boca Raton, Fl, Us

• Targeted new markets and increased sales 25% through proactive sales and negotiation techniques.• Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

• Consistently achieved 90 - 100% of sales quota by making 50 - 60 outbound cold calls per day to corporate Senior and C-level executives.• Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns

Bachelor Of Science In Business Management, Business

Master Of Business Administration - Mba