James Sultz Email & Phone Number

Redmond, Washington

Project Coordinator, working closely with Project Manager in preparing action plans, including resourcing, timelines and budgets for projects. Executing project plans from conception to completion. Maintaining excellent time management and commutations with all members of projects, working closely with customers to ensure complete satisfaction of project results. • Coordinated office, clinic, and hospital department build projects, move efforts as well as upgrades for end user workstations. • Created and maintained thorough documentation throughout projects• Worked with upper management to ensure they were always informed of project status through life of project• Worked with technicians and engineers as well as end-users to ensure smooth transition through each phase of a given project• Coordinated project activities, resources management, and equipment movement of new and old materials in and out of projects

Bothell, Wa

Social Media Monitor Manager responsible for reviewing posts in the AT&T branded tool for all product lines and across all social media channels. • Plays a key role in identifying issues impacting customer satisfaction, and actively participates in the growth and development of company-wide social media processes and policies. • A working knowledge of Social Media Care best practices, possess sound judgment and quick decision making skills, and provide accurate categorization for reporting/data collection. • Responsible for leveraging social listening/engagement tools to uphold Social Media best practices while supporting cross-functional groups to communicate trending topics and crisis communication management. Attention to detail, accuracy of tracking, and working knowledge of social tools are required. • Works in the case management systems to create, search, and update cases. This includes checking for duplicate cases, reviewing unassigned cases, and ensuring timely delivery of assignments to supporting groups. • Consistent delivery in identifying & interpreting ambiguous information, understand when to seek out guidance, and proactively report process/system issues.

Everett, Wa

Provided world class service to the United States Navy. Mainly responsible as the personalized point of contact for ship operations and air traffic control.• Responsible for the leadership and personal development of 40 personnel. Efforts resulted in over 50 advanced qualifications, greatly enhanced mission efficiency and success. • Managed 10 shipboard work spaces and 12 critical combat watch stations tasked with defending U.S Naval Battle Groups consisting of five warships, 70 tactical airplanes, and submarines. • Trained, supervised, managed four personnel in the qualification and duties as Air Intercept Controllers during three oversea deployments. Resulting in zero safety violations, in over 300 successful training flights.• Developed Standard Practices for Operating Allied Havequick II Radio System used by Navy/Marine pilots. Efforts recognized by US and Canadian Forces. • Seamanship Training Team Leader; responsible for training and evaluating seamanship evolutions. • Senior response member of Status of Resources and Training System (SORTS) report system for Department of Defense for ship readiness.