James Sultz Email & Phone Number

Redmond, Washington

• Project Coordinator, working closely with Project Manager in preparing action plans, including resourcing, timelines and budgets for projects. Executing project plans from conception to completion. Maintaining.
• Coordinated office, clinic, and hospital department build projects, move efforts as well as upgrades for end user workstations.
• Created and maintained thorough documentation throughout projects
• Worked with upper management to ensure they were always informed of project status through life of project
• Worked with technicians and engineers as well as end-users to ensure smooth transition through each phase of a given project
• Coordinated project activities, resources management, and equipment movement of new and old materials in and out of projects

Bothell, WA

• Social Media Monitor Manager responsible for reviewing posts in the AT&T branded tool for all product lines and across all social media channels.
• Plays a key role in identifying issues impacting customer satisfaction, and actively participates in the growth and development of company-wide social media processes and policies.
• A working knowledge of Social Media Care best practices, possess sound judgment and quick decision making skills, and provide accurate categorization for reporting/data collection.
• Responsible for leveraging social listening/engagement tools to uphold Social Media best practices while supporting cross-functional groups to communicate trending topics and crisis communication management. Attention.
• Works in the case management systems to create, search, and update cases. This includes checking for duplicate cases, reviewing unassigned cases, and ensuring timely delivery of assignments to supporting groups.
• Consistent delivery in identifying & interpreting ambiguous information, understand when to seek out guidance, and proactively report process/system issues.

Everett, WA

• Provided world class service to the United States Navy. Mainly responsible as the personalized point of contact for ship operations and air traffic control.
• Responsible for the leadership and personal development of 40 personnel. Efforts resulted in over 50 advanced qualifications, greatly enhanced mission efficiency and success.
• Managed 10 shipboard work spaces and 12 critical combat watch stations tasked with defending U.S Naval Battle Groups consisting of five warships, 70 tactical airplanes, and submarines.
• Trained, supervised, managed four personnel in the qualification and duties as Air Intercept Controllers during three oversea deployments. Resulting in zero safety violations, in over 300 successful training flights.
• Developed Standard Practices for Operating Allied Havequick II Radio System used by Navy/Marine pilots. Efforts recognized by US and Canadian Forces.
• Seamanship Training Team Leader; responsible for training and evaluating seamanship evolutions.