James E. Swing, Mba Email & Phone Number

Juno Beach, FL, US

• Handle inbound sales lead calls to convert into sales in a fast-paced environment.
• Uses program knowledge to align product and service solutions to fit customer needs.
• Outperformed department goals despite COVID-19 Pandemic. Exceeded industry closure rates by over 11%.
• Among the top monthly performers in total sales, and efficiency.
• Developed strategies to increase customer closure rates, and retention, which resulted in a 9% increase in monthly sales.
• Understand customer’s needs and identifies upsell opportunities in an efficient manner.

Juno Beach, FL, US

• Chosen for assignment to collaborate with cross-functional teams to maximize opportunities for improvement.
• Produced, distribute, and track more than 300 - 600 monthly invoices, identifying, researching, and resolving billing variances, to maintain system accuracy.
• Standardized the invoice submission process to reducing the rate of error, approval turnaround time, and processing through SAP programs by +25%.
• Ensure active accounts are up to date, avoiding delinquencies.
• Review tasks, Salesforce chatters, emails, to complete pending activities efficiently and effectively.
• Lead on collections process for a Capital-assets program to recover debt, write-off, and close customer accounts.

• Conducted extensive research and making observations concerning the performance of financial markets, and individual securities.
• Engaged in buying and selling bonds, stocks, futures, hedge fund shares, and commodities.
• Performed various valuation analyses for clients using public company comparables, M&A transaction comparables, and discounted cash flow analyses.

Pittsburgh, PA, US

• Managed a multi-million-dollar product portfolio while being accountable for providing great customer service and meeting inventory turn goals.
• Spearheaded large multi-phased international project resulting in project on or ahead of time, reducing additional shipping and logistics costs by 8%
• Managed inventories in excess of $20 million to meet domestic and international demand.
• Monitored key performance metrics including inventory turns, service levels, and supplier lead times.
• Collaborated with sales, accounts payable, operations, product management, finance, and project management depts to solve issues and improve service.
• Developed and maintained business relationship with vendors, clients and customs agencies domestically and internationally.

Midvale, Utah, US

• Helped customers with the selection, purchase, exchange, and return process of merchandise.
• Organized and updated stock documentation dated from 2005 to present.
• Received commendation letters from customers for excellent service provided
• Informed and upselled products to best serve the customer’s needs

Grapevine, Texas, US

• Analyzed sales trends and customer forecasts to determine where and how much inventory would be necessary to keep locally.
• Management of payroll and work schedule for a staff of ten employees.
• Modified existing new employee training program, which resulted in raising the sales revenue by 37% within six months.
• Monitored key performance metrics, including inventory turns, service levels, and supplier lead times.
• Researched discrepancies related to the reconciliation processes to determine the root cause imbalances to ensure a prompt resolution, and improve processes.
• Maintained reconciliation log to ensure all issues were being documented, and resolved in a timely manner, avoiding any carryover issues.

Woonsocket, Rhode Island, US

• Monitored key performance metrics including inventory turns, service levels, and supplier lead times.
• Researched discrepancies related to the reconciliation processes to determine the root cause imbalances to ensure a prompt resolution, and improve processes.
• Maintained reconciliation log to ensure all issues were being documented, and resolved in a timely manner, avoiding any carryover issues.
• The education of various levels of employees, to support the creation of a Continuous Improvement culture, including the creation of a learning environment that encouraged employees to feel personally responsible for.
• Management of payroll, and work schedule, for a staff of twenty employees.
• Responsible for opening and closing store at appropriate times.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Health Services And Business Administration

Associate Of Arts - Aa, Business Administration And Management, General