James E. Swing, Mba Email & Phone Number

Juno Beach, Fl, Us

• Handle inbound sales lead calls to convert into sales in a fast-paced environment.• Uses program knowledge to align product and service solutions to fit customer needs.• Outperformed department goals despite COVID-19 Pandemic. Exceeded industry closure rates by over 11%.• Among the top monthly performers in total sales, and efficiency.• Developed strategies to increase customer closure rates, and retention, which resulted in a 9% increase in monthly sales.• Understand customer’s needs and identifies upsell opportunities in an efficient manner.• Use a variety of CRM tools (Zuora, Salesforce, STT) to process and manage customer accounts.

Juno Beach, Fl, Us

• Chosen for assignment to collaborate with cross-functional teams to maximize opportunities for improvement.• Produced, distribute, and track more than 300 - 600 monthly invoices, identifying, researching, and resolving billing variances, to maintain system accuracy.• Standardized the invoice submission process to reducing the rate of error, approval turnaround time, and processing through SAP programs by +25%. • Ensure active accounts are up to date, avoiding delinquencies. • Review tasks, Salesforce chatters, emails, to complete pending activities efficiently and effectively.• Lead on collections process for a Capital-assets program to recover debt, write-off, and close customer accounts.

• Conducted extensive research and making observations concerning the performance of financial markets, and individual securities.• Engaged in buying and selling bonds, stocks, futures, hedge fund shares, and commodities.• Performed various valuation analyses for clients using public company comparables, M&A transaction comparables, and discounted cash flow analyses.

Pittsburgh, Pa, Us

• Managed a multi-million-dollar product portfolio while being accountable for providing great customer service and meeting inventory turn goals.• Spearheaded large multi-phased international project resulting in project on or ahead of time, reducing additional shipping and logistics costs by 8%• Managed inventories in excess of $20 million to meet domestic and international demand.• Monitored key performance metrics including inventory turns, service levels, and supplier lead times.• Collaborated with sales, accounts payable, operations, product management, finance, and project management depts to solve issues and improve service.• Developed and maintained business relationship with vendors, clients and customs agencies domestically and internationally.• Negotiated large inventory purchases, and customer RFP/RFQs often utilizing future contracts to hedge cooper risk. • Cut product costs by 22% leveraging relationships with vendors to source better deals and negotiating contracts.• Utilized Lean and Six Sigma processes and techniques to identify and remove waste and excess lead time in our existing processes. • Analyze and Identify discrepancies related to the reconciliation process determining the root cause imbalances, to ensure a prompt resolution to improve processes.• Proactively developed, recommended, and implemented cost savings and/or service improvement programs, in support of the transportation strategy developed by strategic sourcing group and supply chain operations. • Identified improvement opportunities, as a result of data analysis and market intelligence, to educate and support the creation of a Continuous Improvement Culture, including the creation of a learning environment that encouraged employees to feel personally responsible for process improvements.• Created Microsoft Access and Excel macros to automate repetitive tasks. Increasing efficiency by 17%.

Midvale, Utah, Us

• Helped customers with the selection, purchase, exchange, and return process of merchandise.• Organized and updated stock documentation dated from 2005 to present.• Received commendation letters from customers for excellent service provided• Informed and upselled products to best serve the customer’s needs

Grapevine, Texas, Us

• Analyzed sales trends and customer forecasts to determine where and how much inventory would be necessary to keep locally. • Management of payroll and work schedule for a staff of ten employees.• Modified existing new employee training program, which resulted in raising the sales revenue by 37% within six months.• Monitored key performance metrics, including inventory turns, service levels, and supplier lead times.• Researched discrepancies related to the reconciliation processes to determine the root cause imbalances to ensure a prompt resolution, and improve processes.• Maintained reconciliation log to ensure all issues were being documented, and resolved in a timely manner, avoiding any carryover issues.• The education of various levels of employees, to support the creation of a Continuous Improvement culture, including the creation of a learning environment that encouraged employees to feel personally responsible for process improvements.• Created and improved existing organizational methods. • Responsible for opening and closing store at appropriate times.• Monitored and audited inventory, in order to maintain an adequate stock.• Modified existing processes to increase individual employee efficiency by 28%.• Conducted training sessions, using a variety of techniques, including discussions and visual aids.

Woonsocket, Rhode Island, Us

• Monitored key performance metrics including inventory turns, service levels, and supplier lead times.• Researched discrepancies related to the reconciliation processes to determine the root cause imbalances to ensure a prompt resolution, and improve processes.• Maintained reconciliation log to ensure all issues were being documented, and resolved in a timely manner, avoiding any carryover issues.• The education of various levels of employees, to support the creation of a Continuous Improvement culture, including the creation of a learning environment that encouraged employees to feel personally responsible for process improvements.• Management of payroll, and work schedule, for a staff of twenty employees.• Responsible for opening and closing store at appropriate times.• Monitored and audited inventory, in order to maintain an adequate stock.• Created and improved organizational methods.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Health Services And Business Administration

Associate Of Arts - Aa, Business Administration And Management, General