- Functioned as client system administrator (CSA); troubleshot/corrected over 7,000 recruiter-reported issues, most in less than 24 hours, supporting the enlistment of over 25K qualified civilians into the USAF- Managed personal wireless communication systems/voice services/network services for 66 offices.- Initiated SharePoint standup; centralized info storage/access; increased information availability by 90%- Led IT asset tracking redesign; increased visibility items in 66 offices ensuring 100% accountability

- Selectively manned position providing direct IM and program support to Electronic systems center leaders for an enlisted population in excess of 2000 including 10 Geographically separated units in a high-tempo arena - Coordinated with command leadership, civic leaders, and professional associations in organizing special activities, airmen recognition and promotion ceremonies, fund-raising events and recognition boards- Created and maintained the Chief’s Corner Intranet web site for the ESC Command Chief

- Handpicked to serve on Headquarters business process working group; recommended improvement on upgrade training within Information Management throughout the command- Designed and implemented webpage standards; lauded by leadership as a great tool for info dissemination - Managed, maintained, upgraded and operated 250k worth of video and computer equipment within four conference rooms; trained wing personnel on use of all equipment

- Streamlined Master publications library; enforced use of E-Publications; reduced hard copy by 65%- Managed Computer Systems Security program; ensuring all systems within AF requirements

- Served as key expert on computer operations; provided hands-on training increasing user understanding- Created personnel management database which provided immediate access for leadership to make mgt decisions

- Provided support for all administrative actions within unit of 125 personnel.- Identified/implemented computer automation within work centers improving productivity - Managed unit Post office; created mangement database for processing/forwarding mail

- Responsible for all Information Management processes; maintained suspense tracking, records management and publications/forms ordering for 140 assigned personnel