A highly motivated and creative systems manager with a demonstrated history of working senior roles in both the hospitality and events industry. Skilled in IT system management for POS, PMS and procurement packages. Confident in negotiating supplier contracts, liaising with clients whilst identifying needs, proposing ideas and carefully managing expectations.A leadership role incorporating decision-making, developing strategy plans and implementing systems to optimise productivity and ensuring an overall high standard of customer experience. An adaptability that allows for confident control of stressful and fast pace situations while still maintaining a positive outlook and an unparalleled customer service. A passionate and dedicated professional with a complimenting Bachelor of Science (BSc) in Sound, Light and Live Event Technology.