James Templer Email & Phone Number

I am a Senior Product Management leader offering demonstrated success designing business-focused strategies and solutions, building large scale technology roadmaps, developing high performance teams, and leading the delivery of enterprise solutions that enhance customer experience. My expertise lies in product development for intellectual property monitoring and digital brand rights with experience guiding cross-functional teams, eliciting client needs, and enabling digital transformation.Recognized as a collaborative leader, I leverage strong technical knowledge and sound business acumen to communicate with technical teams and non-technical stakeholders to deliver solutions that improve productivity and service quality. * Service Delivery: Experienced building cross-functional service delivery and support models to deliver tools and systems that improve service operations, enhance data governance, and improve the social media platform experience * Organizational Leadership: Record of consistent growth-oriented leadership through roles of increasing responsibility, overseeing team performance, supporting key account relationships, and continuously improving systems and processes* Talent Management: Passionate about building teams of technical and functional experts, managing globally dispersed resources, and mentoring team members to contribute in increasingly effective ways* Digital Transformation: Consistent record of building modern, client-based solutions and promoting a culture of collaboration to improve service quality and ensure data integrity to protect intellectual property rights and brand reputationsHighlighted areas of expertise include:| Operations Management | Agile / Scrum Methodologies | Remote Team Leadership | Digital Transformation | Enterprise Solutions | Budgeting & Cost Analysis | Product Development | Risk Management | Product Management | End-to-End Product Roadmap | Client Needs Analysis | Workflow Processes | Customer Support | Performance Improvement | Portfolio Management | Business Support Tools | Training Development | Social Media Platforms | Technology Consulting | Enterprise TechnologyWindows OS | Mac OS | SQL | TableauAccenture:- 1.5 years as Senior Service Delivery Operations Team Lead - 2 years as an Operations Team Lead- 2 years covering multiple roles Quality Analyst, Trainer, Subject Matter Expert- 1.7 years as a Trust & Safety Analyst5 years in Oil & Gas as a Gauger, Safety Coordinator, and Production Manager

Listed skills include Customer Service, Supervisory Skills, Sales, Microsoft Office, and 16 others.