Senior OCM manager leading a talented and experience group of Organizational Change Management consultants within the firm. Provide customized OCM hands-on consultancy services for clients to achieve their projects and vision goals.

Strategic senior consultant that thrives on collaborating with clients in the development and execution of change management strategies (stakeholders’ engagement, change impact assessment, risk mitigation, communications plans, training plans, sustain plans) and related people-related project management activities.

- Provide change management strategy and deliverables in an integrated model- Partners with the Programme Director, Project Manager, Communications Lead, and HR to deliver a seamless enabling discipline experience to the organization - Creation, development, and delivery of the change management strategy - Plan and execute change management deliverables through all project phases based on defined change management strategy- Responsible for leading the change management efforts for a key transformation effort within the organization- Provide coaching to organization - leaders and employees - on the change management methodology and deliverables

- Provide subject matter expertise and consulting in key transformation disciplines (change management, project management, business process, training and development, and communications)- Develop and apply change management assessments, plans, and strategies, as needed in order to enable client strategies.- Identify change risks and apply recommend mitigation strategies as necessaryIdentify practical and effective strategies to manage, measure, and communicate program and project progress.- Challenge the status quo and provide innovative project/program management solutions to drive efficiency and collaboration across the firm.- Apply business process redesign concepts and tactics to simplify processes and enable efficiency gains.Provide coaching and guidance on practical application of training and development strategies that enable lasting change and build firm professional competencies.- Support the design and development of project business cases to ensure firm strategic alignment- Provide guidance and tactical support (as necessary) to ensure communication strategies are effective, integrated, and efficiently disseminated.- Work with Transformation Management Office project teams to design and ensure change strategy, project and resource plans, milestones, metric tracking, and success measures are achieved.Actively and consistently contributes best practices across transformational disciplines and proactively shares them with colleagues and applies them to client strategies to increase capabilities across the firm.- Oversees the continuous improvement of internal Transformation Management Office processes and capabilities.- Collaborates with clients and colleagues to design and produce value-add solutions that support the client and firm long-term strategies.- Function as a trusted advisor and subject matter expert to drive client strategies and integration across the firm.

LaMarsh Global has been a change management pioneer and thought leader for more than 35 years. We focus solely on providing strategic and tactical change management consulting, learning, certification and executive coaching services to our clients using our proven Managed Change™ Model and Methodology. Managed Change™ is a data driven approach and process for project teams, change agents and project sponsors to follow as they navigate through complex changes. The "open architecture" can also enhance and support other methodologies and disciplines. Our approach defines winning solutions for our clients by systematically: 1. Identifying the people who must change, 2. Identifying the potential reasons they might resist the change and, 3. Developing action plans to minimize or eliminate resistance. We help teams mitigate risk associated with this resistance and facilitate acceptance of change at a more rapid pace, increasing the likelihood of delivering expected results, on time and within budget. LaMarsh Global’s mission is to build change management into organizations as a core competency. To that end, it provides both training and consulting services with the end goal of delivering effective change and transferring its own capability into client organizations.

Lead 13 Trainers responsible for onboard learning of 1,500+ new hires and tenured call center employ-ees. • Implemented a new hire feedback process that has resulted in 15% improvement in efficiency for learning content and employee on-boarding satisfaction. • Designed and implemented call simulations that resulted in 20% improvement in the learning curve proficiency for new hires.• Innovated new cross-training in all business functions that improved employee and operations’ sat-isfaction by 10% • Improved new hire satisfaction by 5% by instituting a blended learning approach using virtual learning tools within the classroom. • Led key project across all Chase Credit Card sites to develop consistent methodology for measur-ing trainer effectiveness and alignment of training goals with operations goals. Resulting Trainers Scorecard received high praise from Operations Managers and served to make training relevant.

Led a team of 7 Trainers and Designers responsible for designing and delivering learning solutions across internal business units. Utilized consultant skills and research data to provide coaching, men-toring, change management and other leadership development programs for internal clients. • Led employee Annual Survey Team that was successful in identifying key employee dis-satisfiers and implemented initiatives that achieved a 20% improvement in employee satisfaction • Led Change Team within the Private Wealth group that identified missed opportunities and imple-mented a formal cross-sale referral process that increased sales by 10% (more than $1.2 million in annual revenue).• Worked with team that eliminated costs associated with the maintenance of duplicate corporate ac-count systems by leading the Project Management Team that designed and successfully trained 1,000 employees; allowing for the on-time conversion to a single platform. • Maintained ongoing dialogue with Senior Management regarding specific training needs and deliv-ered presentations outlining progress in meeting training goals.

Manager in Organizational Development. Responsible for redesign Life Insurance processes. Manager of people.Underwriting Manager and Underwriter. Responsible for assessing risk for the company.

Managed 170 operations employees responsible for Data Entry, Clerical Support, Customer Service (inbound & outbound calls) and Underwriting. Improved the Unit's efficiency, as well as employee morale by more than 15%, by reducing hand-offs, eliminating redundancies and coaching employees resulting in enhanced employee empowerment. Managed budget and achieved positive underwriting loss experience.Required team to participate in continuous process improvements and effective internal & external communication.