James Thomas Email & Phone Number

India

Bengaluru, Karnataka, India

Responsible for overall planning, control, status reporting and delivery of moderately to highly complex projects for one of the biggest clients for Tag WWEnsuring that the project goals and objectives are met within the agreed time, scope, budget and resource requirementsImplement project schedules and coordinate resources ensuring all activity is completed to the agreed deadlines. Manage and achieve budget goals set for projectsDevelop and maintain a strong relationship with the client and consistently strive to exceed their expectations. Build consultative relationship with external and internal clientsDevelop, maintain and extend client relationships at all levels, building trust and confidence in our capabilityResponsible for managing a team of Project Managers by coaching, providing feedback, mentoring and creating growth opportunities

Bengaluru, Karnataka, India

Key Responsibility:• Project Manager: Manage client projects for EY• Program Manager: Manage Global Mobility program and provide mobility advisory services• Business Continuity Plan: Participated and lead BCP initiatives for EY• Diversity and Inclusiveness: Participated and lead D&I initiatives, including unconscious bias.Service lines worked and managed: Assignment Initiation and Repatriation, Tracking, Billing, Coordination office for UK and Sweden accounts and compliance related activities.• People- Leading multiple teams over this period, managed teams over 60 individuals, who handle over 200 global clients on Global Mobility.- Train and coach people as part of highest performing team initiative.- Deliver Quality and Risk Management training and Data Privacy training.• Business Optimization- Standardize current process model and sell it to the Global Network.- Implement new client engagements and monitor smooth transitions.- Automate current process by using data analytics and Robotics Process Automation.- Coordinate global program and be the primary point of contact for the corporate client.• Operations- Improve engagement economics and monitor budget vs actuals.- Help establish new business opportunity by liaising with other EY offices globally.• Manager— Global Coordinating Office (UK)- Manage the Out of Scope process for a client. There is approx. 250-300 OOS per month which contributes to approx. 1 Million GBP per year- I have successfully transitioned the OOS process from EYD to EYOS, held multiple calls/ and directly interacted with the client on this transition. I have regular calls with UK and Client to present and drive approvals.- Manage the AI&R process for the client — implemented the ABT process.- Assist the account centric team in compliance and billing activities whenever required.- Additionally, manage the global coordinating office role (end to end) on a small size account.

Bengaluru, Karnataka, India

Managed a team size of 22 spread across Business Banking. Responsible for operational service delivery in Business Banking which include: i) Loan Setup and Funding, ii) Research and Maintenance, iii) Payments and Advances, iv) Control Reports and Reconciliation and v) Special Credits.• Acquired a high-level understanding of the all the processes and associated business areas to ensure no timing/financial losses incurred out of servicing.• Responsible for ensuring all team members adhere to various control/compliance policies. To properly document, update and maintain all relevant procedures.• Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition. Conduct regular team meetings, I : Is, and coaching sessions.• People and resource management like people development, pipeline/skills monitoring and training programs for teams.• Ascertained compliance to the preset guidelines and avoided any risks in the process without compromising on the defined quality levels and turnaround times.• Ensured transparent communication with the US counterparts on process management.Operational Excellence:• Implementation Quality project across CLS, to capture all the quality in a centralized tool.• Quality - consistently Best of breed in global quality scores from Apr 2009 until date, all the teams have always been above beach mark of 99%.• Capacity utilization—The teams in Bangalore have the utmost capacity utilization when compared to global sites with similar activities.• Operational Performance System implementation.• Worked in the Productivity Pillar.• Worked in the Risk & Compliance pillar.• Played an important role in Managing the Business Continuity Plan for Wholesale Loan operations• Was a part of the RLOTS to I- Lien conversion project had a total of 33,000 liens.• Managed the UCC collateral perfection clean up activity which involved 136,646 accounts.• WAMU conversion to VLS.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India