Regional Field Support Manager at Diagnostica Stago, Inc. managing the Western region including Alaska, Washington, Oregon, California, Idaho, Nevada, Utah, and Colorado. Background as a Field Support Engineer II at Diagnostica Stago, Inc. where I provided curative, preventive maintenance and escalation repairs for coagulation analyzers in labs across the country. Ensuring my team completes required training and updates to the instrument while adhering to strong company standards. Additionally, supplying engineers with repairs and escalations to prevent customer downtime. Vast knowledge of medical equipment and computer systems with strong communication, technical, troubleshooting, and problem solving skills.
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Regional Field Service ManagerStago May 2023 - PresentCalifornia, United States• Manages day-to-day activities of the FSE group to include: prioritizing, scheduling, special projects, etc• Staffs, trains, monitors, audits, and mentors direct reports, to include both live and remote visits• Ensures direct reports compliance with company policies, programs and initiatives• Responds to and resolves customer inquiries regardless of the complexity• Analyzing metrics and other service data to drive efficiency and cost reduction• Advises upper management on issues arising from product problems identified through customers
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Field Support Engineer IiStago Jun 2022 - May 2023Austin, Texas Metropolitan Area• Provide higher level support within organization including training, mentoring, and evaluating employees• Monitor FSE regional team to ensure completion of required activities, compliance, and quality• Coordinates problem resolution with group to expedite repairs and escalations• Assist in field training with customers and employees, providing feedback to management• Provides first line of telephone and on-site FSE support, especially during escalations• Assist management in completion of activities, including delegating responsibilities and monitoring FSE’s
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Field Service EngineerStago May 2017 - Jun 2022Austin, Texas Metropolitan Area• Service coagulation and middleware instruments for laboratories.• Provide Curative/Emergency Service, Preventive Maintenance, Updates (TSBs) at customer’s facility• Install instruments at customer’s facility, sales demos, etc. to ensure full functionality• Provide application assistance/troubleshooting as required via telephone and/or on-site • Supports Sales, Technical Support and Marketing departments to foster teamwork and synergy• Documents information to be included in repair records in accordance with regulatory agencies
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Biomedical Equipment TechnicianCollege Station Medical Center May 2016 - May 2017Bryan/College Station, Texas AreaManage, maintain and repair a variety of medical equipment in a 167+ bed facility. • Perform preventative and corrective maintenance on a variety of medical equipment• Manage equipment with asset tracking software for maintenance schedules and inventory• Work on-site at hospital, and also provide Field Service to four medical centers• Procure new medical equipment and parts for corrective maintenance • Work with staff to ensure all their needs are being met in relation to equipment• Set up new medical equipment and perform application training for clinical staff -
Biomedical Technician InternSt.Mary'S/ St. Vincent Hospitals Jan 2016 - Apr 2016Green Bay, Wisconsin Area• Perform electrical safety test and inspections on all medical equipment• Proficient with electrical test equipment and patient simulators• Proficient in Alaris Infusion Therapy Systems• Servicing X-Ray systems: OEC, Siemens, Philips• Knowledgeable in a variety of medical equipment from general biomed to imaging• Keep records of maintenance, repair, and required updates of equipment.
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Affiliate Student InternWisconsin Space Grant Consortium/Nasa Mar 2015 - Apr 2016La Crosse, Wisconsin Area• Test and discover the applications of Ka Band power beaming as a team of 10 students• Build electronics package to convert microwave frequency to DC voltage• Use electronic testing equipment such as Oscilloscopes, Digital Multi Meters, etc.• Attach electronics package to Tethered Aerostat to fly to maximum of 500 feet• Maintain scientific experiment logs to track results
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Service TechnicianTristate Business Machines May 2015 - Mar 2016La Crosse, Wisconsin Area• Perform preventive and corrective maintenance of Canon copy machines• Troubleshoot down to the circuit board level and replace malfunctioning board• Follow maintenance repair standards and company guidelines• Update system firmware • Disassemble and reassemble complex machinery
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General LaborerKelly Services Aug 2010 - Jan 2016La Crosse, Wisconsin AreaAssisted local businesses that are short-handed -LB White- Assembly-La Crosse Center- Convention setup and take down, cleanup crew and maintenance-Raddison Hotels- Catering-Cedar Crest Ice Cream- Setup displays at Festival Foods-Ahz Pasta- Dishwasher-Gundersen Medical Foundation
James Beier Education Details
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Gpa 3.6/4.0 -
Gpa 3.5/4.0 -
Radiological Service Training Institute (Rsti)Certificate, Phase 1 - Principles Of Servicing Diagnostic X-Ray Systems -
Gpa 3.9/4.0
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West Salem High SchoolGeneral Studies
Frequently Asked Questions about James Beier
What company does James Beier work for?
James Beier works for Stago
What is James Beier's role at the current company?
James Beier's current role is Regional Field Service Manager at Diagnostica Stago.
What schools did James Beier attend?
James Beier attended Sam Houston State University, Western Technical College, Radiological Service Training Institute (Rsti), Western Technical College, West Salem High School.
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