Logistics Manager-Coordinator/ Head of Dispatch Operations/ CustomerRelations/ Trip Planning and Routing Manager/ Warehouse ManagerCommercial Service Southeast - Chattanooga, TN• Head of Dispatch Operations: I was solely responsible for scheduling, dispatching, monitoring viaGPS, and communicating vital information to 10 Service Technicians and Drivers in the SoutheastRegion, throughout multiple time zones. Also, adapting their schedules as new work orders came inthroughout the day, ensuring vehicle maintenance was obtained, OTR Vehicle Compliance was met,and maintaining positive customer and employee relations.• Logistics Manager-Coordinator: I was in charge of scheduling specialty jobs, time sensitive projects,24/7 Emergency Dispatch, and over-night or early morning projects, installations and/or service asneeded. Also ensuring all the equipment, supplies, labor, and coordination with outside vendors (craneoperators, electricians, specialty/private technicians) was properly scheduled and accounted for.• Customer Relations: scheduling appointments with customers to make sure all their needs were metbeyond expectations. Scheduling around their "busy times", hours of operations and in emergencysituations after hours. Doing follow up calls to jobs completed. Also, dealing with aspects that maybe unsatisfactory to the customer, always making sure the customer found themselves happy, caredabout, and important by the end of the situation at hand.• Warehouse Manager: In charge of scheduling all incoming and outgoing deliveries. Inspectingproducts as they arrived for damage, taking inventory as products arrives and properly logging intothe correct department. Uniform pickup and drop off. Maintaining a clean and orderly warehouse up toOSHA standards.