James Thotho Email & Phone Number

Houston, Texas Area

• Ensure CLEAR’s enrollment and verification operations are conducted with the highest levels of security and integrity, and in compliance with all TSA, IAH, and CLEAR regulations, policies, and procedures
• Ensure CLEAR attendants are providing best-in-class customer service
• Serve as a CLEAR ambassador throughout the airport and airline community
• Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition. Analysis, recommendations, and implementation of ideas to generate new customers.
• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisionson how to improve.
• Support an open and exciting internal corporate culture that motivates all team members, fosteringcreativity, innovation, advancement and a solution orientation.

San Antonio, Texas Area

• Maximize incremental sales, walk up volume, yield, fuel service and recharge through understanding of sales and product knowledge and differentiation.
• Ensure clean vehicles, a full ready line with proper car mix and sound specialty car management.
• Manage Quick Rent/Emerald club process; minimizes line waits and promotes fast, friendly service.
• Maintain brand identity throughout the operation. Ensure all marketing programs are delivered completely and effectively throughout the location.
• Manage Gate Agents delegating responsibilities, empowering associates to make decisions and leading vision while actively involving others.
• Maintain a neat, clean and efficient work environment at all times.

Mba, Business Administration

Bba, Business Management