James Thotho Email & Phone Number

Houston, Texas Area

• Ensure CLEAR’s enrollment and verification operations are conducted with the highest levels of security and integrity, and in compliance with all TSA, IAH, and CLEAR regulations, policies, and procedures• Ensure CLEAR attendants are providing best-in-class customer service• Serve as a CLEAR ambassador throughout the airport and airline community• Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition. Analysis, recommendations, and implementation of ideas to generate new customers.• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisionson how to improve.• Support an open and exciting internal corporate culture that motivates all team members, fosteringcreativity, innovation, advancement and a solution orientation.• Assist in the preparation of a monthly reporting and metrics to monitor the health of the IAH operations• Train new and existing employees on all procedures, customer service and sales• Collaborate with other CLEAR supervisors to create CLEAR best practices• Work the lane when necessary to provide the best experience for our members and to met required security & customer service protocols

San Antonio, Texas Area

• Maximize incremental sales, walk up volume, yield, fuel service and recharge through understanding of sales and product knowledge and differentiation.• Ensure clean vehicles, a full ready line with proper car mix and sound specialty car management.• Manage Quick Rent/Emerald club process; minimizes line waits and promotes fast, friendly service.• Maintain brand identity throughout the operation. Ensure all marketing programs are delivered completely and effectively throughout the location.• Manage Gate Agents delegating responsibilities, empowering associates to make decisions and leading vision while actively involving others.• Maintain a neat, clean and efficient work environment at all times.

Mba, Business Administration

Bba, Business Management