James Thurston work email
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James Thurston personal email
I'm an IT Technician desiring to bring expertise developed during 5+ years of freelance experience and the IT-Ready program to take on a new position providing excellent problem solving alongside exceptional customer service.I'm also career motivated, strategic and highly organized with proven skills and reputation for excellence. Successful at organizing, deploying and overseeing projects and service calls while maintaining professionalism and customer relations.
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Technical Support ExpertT-Mobile Mar 2022 - Dec 2024Provide support to customers for a variety of issues, primarily focused on technical issues but owning any issues, inquiries, or concerns, that the customer may have.Build relationships with customers by educating them on services and features as well as quick resolution of issue and proactive management of accounts.Manage and utilize in-depth documentation and knowledge bases, along with research tools and systems to provide in-depth support.Interface with multiple levels of the business and communicate cross-department to ensure the appropriate team handles the customer issue. -
Remote Mfp Technician 1Pacific Office Automation Nov 2019 - Jul 2021Salem, OregonUtilize Remote Access Software to provide support to customers regarding driver/software/networking issues affecting the usage of their office hardware. -
It Technician TraineeCreating It Futures Aug 2019 - Oct 2019Portland, Oregon AreaThe IT-Ready program gives people the knowledge and skill they need for a successful IT career, then connects them to an on-the-job opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker. -
Customer Service SpecialistFcr Jul 2018 - Apr 2019Full time, high volume call center with heavy focus on customer interaction andhigh-quality direct support. Utilizing Atlassian software in conjunction withZendesk and Livechat features, as well as multi-line and VOIP phones
James Thurston Skills
James Thurston Education Details
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General Education -
Creating It FuturesIn-Progress
Frequently Asked Questions about James Thurston
What is James Thurston's role at the current company?
James Thurston's current role is IT/Tech Expert with a customer support background.
What is James Thurston's email address?
James Thurston's email address is ja****@****ice.com
What schools did James Thurston attend?
James Thurston attended Chemeketa Community College, Silverton High School, Creating It Futures.
What skills is James Thurston known for?
James Thurston has skills like Customer Satisfaction, Critical Thinking, Computer Hardware Troubleshooting, Research, Scheduling, Technical Support, Point Of Sale Systems, Microsoft Office, Customer Service, Problem Solving, Software Troubleshooting, Windows 10.
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James Thurston
Detroit Metropolitan Area2centraltransportint.com, centraltransport.com4 +124873XXXXX
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1serco.com -
1premera.com -
2hotmail.com, g3ict.org
9 +120274XXXXX
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5g3ict.org, hotmail.com, g3ict.org, uwct.org, gmail.com1 +140425XXXXX
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