James Thurston Email & Phone Number

Provide support to customers for a variety of issues, primarily focused on technical issues but owning any issues, inquiries, or concerns, that the customer may have.Build relationships with customers by educating them on services and features as well as quick resolution of issue and proactive management of accounts.Manage and utilize in-depth documentation and knowledge bases, along with research tools and systems to provide in-depth support.Interface with multiple levels of the business and communicate cross-department to ensure the appropriate team handles the customer issue.

Salem, Oregon

Utilize Remote Access Software to provide support to customers regarding driver/software/networking issues affecting the usage of their office hardware.

Portland, Oregon Area

The IT-Ready program gives people the knowledge and skill they need for a successful IT career, then connects them to an on-the-job opportunity. IT-Ready not only focuses on the technical skills, but on the soft, professional skills that employers look for in a worker.

Full time, high volume call center with heavy focus on customer interaction andhigh-quality direct support. Utilizing Atlassian software in conjunction withZendesk and Livechat features, as well as multi-line and VOIP phones

Ged, General Education

Education record

Comptia A+ Training, Computer And Information Sciences And Support Services, In-Progress

Vendor non-specific IT certification training provided by Creating IT Futures.