James Tibbits Email & Phone Number

Support field sales team of seven to elevate the customer experience by providing exceptional service and support to our clients and all their needs by communicating with extreme clarity and conciseness, processing all variety of situations with a keep and thorough attention to detail, and committing to efficient and creative solutions.• Create and maintain customer relationships that build trust to ensure long term partnerships• Identify and update incorrect/outdated pricing models, customer information, and system inaccuracies• Recommend and implement customer centric solutions that align with/exceed sales goals • Use effective communication and empathy skills to mediate situations with clients to reach a mutually beneficial solution• Listen, understand, and respond to customer inquiries about products, services, order status, stock availability, and order shipment• Coordinate with distribution and manufacturing partners to ensure timely delivery of products• Prepare, process, and monitor customer returns and credits to ensure prompt service and customer satisfaction• Assist in account receivables/collection activity where support is required to ensure prompt resolution to outstanding unpaid invoices as needed

Minneapolis, Mn

Supported team of six through productivity reporting, scheduling, correspondence, and general office duties including supply ordering, sales collateral maintenance and updating • Nurtured guest relationships through personalized interaction including reservations, event detailing, and billing questions or concerns• Managed the sales database and group sales backlog to ensure data integrity for accurate reporting, including maintenance of security for confidential material stored in the database. • Coordinated input of historical data to assure accuracy; conduct market research and evaluate the profitability, timeliness and desirability of group business• Developed reporting allowing sales team to focus on end dates which significantly decreased excess room inventory• Determined appropriate philanthropy partners and enhanced non-profit partnerships through company donations• Verified group sales contracts and applied correct billing set up• Worked within multiple systems to identify and correct faulty data or discrepancies

Minneapolis, Mn

Managed team of five in overseeing, creating timing and action schedules, development, production and execution of 20,000 store signs yearly with a $16,000,000 budget for multiple departments to ensure efficient and successful execution throughout the entire work stream:• Identified gap in departmental project management reporting and drove partnership to implement solution that produced consistent timing and action grids in addition to providing issue reporting, workload, and execution metrics• Drove annual 5% savings for Entertainment signing packages by streamlining the production & distribution process• Partnered with internal clients to develop and implement store department signing packages directly resulting in 9% departmental sales increase• Drove annual 13% savings for Electronics department by leveraging strong vendor relationships to negotiate pricing, streamline process, and eliminate unnecessary signing elements• Revamped departmental signing production schedule to reduce approval and production time by 27% resulting in greater signing accuracy and store execution• Conceived and implemented new Electronics video game signing resulting in 10% yearly department savings, increased departmental revenue from video game vendors, and reduced corporate and store level workload• Developed and implemented comprehensive online department training program for all department new hires• Hired and managed team members to ensure quality project management support is delivered to support business and partners as well as provided coaching and leadership for direct reports through comprehensive team development programs and interaction• Successfully increased visibility of direct reports with senior leaders resulting in multiple merit promotions

Minneapolis, Mn

Provided award winning management of all signing packages for over 1000 new and remodel stores including prototyping, delivery and installation, follow up and store team member training:• Developed, wrote, edited and produced Marketing Signing Resource Manual which became official resource for all Target signing reference and implementation• Drove $118,000 savings by implementing improved shipping methods for new stores• Initiated and partnered with cross-functional team to implement on demand printing option for stores for select signing resulting in extensive cost savings• Streamlined multiple departmental new store training materials into single source for store usage• Managed department interns including hiring, review, and recommendation for hire• Realized $500,000 in yearly savings by negotiating ownership and streamlined production of signholders • Created comprehensive database of store signholders allowing for correctly sized signing to be produced as well as additional options for reduction• Partnered with human resources to redesign and streamline store signing resulting in $200,000 yearly savings• Extensive nationwide store visits to identify opportunities, solicit store team feedback, enhance productivity and provide timely and sustainable solutions• Organized nationwide network of field partners to assist new stores and remodels to complement and reduce need for corporate presence

Minneapolis, Minnesota, United States

Oversaw editing, proofing and authorization for production and distribution of In-Store ISM signing for Mens, RTW, Boy/Girl, Infant/Toddler areas for over 500 Target stores while managing data entry for said signing• Engineered new best practices for store communications that provided the basis for later process efficiencies and expense reduction• Designed concept panels and presentations for Boys/Girls/Mens/RTW/Infant/Toddler areas of stores• Created reporting allowing for a more comprehensive viewing of store distributions

Bachelor'S Degree, Marketing

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services