• Direct strategic planning of operations to ensure all facility and organizational goals and objectives are achieved, Full P&L responsibility• Develop and Lead strategic initiatives to support customer growth and retention. Define goals on a weekly basis that align with Network objectives.• Identify inefficiencies, implement changes that positively impact the go to market strategy. +• Identify, develop, and implement short- and long-term strategies which enhance profitability, productivity and efficiency for each of the operations departments.• Route Planning for timely and efficient deliveries, providing best in class Customer Experience while maintaining profitability

* Direct strategic planning of operations to ensure all facility and organizational goals and objectives are achieved, involving providing oversight to three stores with full P&L responsibility of $60M.* Make all final hiring decisions and mentor and coach 14 executive leaders within the company* Ensure departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, and customer service.* Identify, develop, and implement short- and long-term strategies which enhance profitability, productivity and efficiency for each of the operations departments.* Continually analyze work processes to identify optimization opportunities and implement process improvements.* Develop and maintain a work culture that is successful and committed to superior customer service.* Provide human resources oversight, including coaching and counseling direct reports, making hiring decisions, and terminating employees.

* Created store specific strategies and managed team to deliver results by executing business decisions via assessing market competition and guest insights and feedback.* Utilized knowledge of guest service fundamentals and experience to build and manage a guest-first culture across the store.* Provided human resources responsibilities for four executives and 13 department leaders.* Recognized for successfully driving efficiency and growing sales.* Led and created a customer service culture utilizing tools and routines that model, train, and coach behavioral expectations to deliver the service standard.* Demonstrated a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

* Lead an organization that consist of 18 different locations and approximately 300 team members. * Served as a change agent utilizing the ADKAR process to help the organization evolve around the customer journey and competitive landscape.* Analyzed and managed robust budget and P&L, including creating forecasts using analytics and trends, and reporting on results and business plans to both division and HQ.* Executed human resources functions and ensured customer experience satisfaction levels exceeded expectations.* Created and implemented strategies based on a monthly and quarterly basis.* Oversaw all development for the entire channel focusing on individual career goals for each teammember and building a talent bench.

* Coordinate key business operations for the Retail Region of the Year, focusing on all aspects of the indirect retail organization. Design sales strategies for three Area Managers; manage vendor commissions and overall expenses.* Appointed as the Project Lead for multiple Salesforce rollouts and new system implementations.* Selected as one of the top 30 leaders in the region to be a Customer Experience Champions.* Significantly increased rep-to-store visit counts and in-store time by developing an effective territory model.* Communicated regularly with senior leadership team to report business results and develop action plans.

* Coordinated key business operations for the Retail Region of the Year, focusing on all aspects of the indirect retail organization. * Designed sales strategies, managed vendor commissions and overall expenses, and presented sales trainings to Field Sales Managers and 60 employees to build high-performing sales team. * Worked closely with the senior leadership team to develop budget parameters and sales strategies.* Grew security system sales by 300% over four-month period as leader of security/sales operation team.* Played a key role in the improving budget adherence from 86% to 115%-of-goal.* Developed six frontline managers into two Regional Managers and four Sales Development Managers.

* Presided over all retail operations for a $60M territory, including employee development/training, sales initiatives, human resources, performance management, P&L management, marketing, cost controls, and team leadership. * Directly accountable for all employment decisions on both the sales and distribution sides of the business.* Utilized matrix-based formulas to accurately allocate inventory of more than 15M products.* Trained and developed over 100 managers, sales, home delivery, and distribution employees.* Successfully doubled the number of warranty and accessory attachments state-wide over a 12-month period.

* Consistently generated new business opportunities by proactively contacting contractors, architects, and distributors. In addition, I handled sales bidding, material ordering, receiving/distribution, workflow allocation, and payroll processing.* Coordinated all phases of the project lifecycle from contract review to punch list; supervised up to 50 staff per project.* Developed and strictly enforced company’s JHA/AHA hazard and safety programs.

Multi Unit management