James Torok Email and Phone Number

Sourced by full service restaurants, food service and hospitality companies to create, launch, and direct the team training of streamline operations including; establishing new processes and procedures impacting overall operational efficiency; revamping back office reporting practices and ensuring accuracy of financial data. Building cohesive teams with the front and back-of-house teams to achieve common sales and service goals. Training managers in new systems and processes; overseeing hiring practices; coaching and mentoring managers and support teams in service standards and performance improvements; and educating ownership groups including senior management on effective use of POS reports to track sales, profit centers and inventory to aid in forecasting and planning to eliminate waste and maximize profits. Working with; owners, managers and culinary teams to create exciting, sales generating and profitable menus.

As Sales and Marketing Director I was responsible for generating leads, lead management, conducting sales presentations, closing sales, and meeting monthly sales expectations. Other responsibilities included: Maintaining or improving the occupancy level and revenue production of the community in accordance with the marketing and business plan to include completing sales calls and closing sales. Developing and maintaining relationships, generating leads through residents, family members, and professional referral sources. Plan, coordinate, and implement monthly prospect and referral source and activities and events. Develop and execute marketing plans in order to achieve community occupancy goals. Increased occupancy to approximately 95-98% Achieved #1 Sale in company consisting of over 300 properties nationwide

My duties were not limited to one community but three communities in North Texas; ,manage home leasing, site leasing, mobile home sales, overseeing property maintenance, human resources, payroll, rent collection, bank deposits, ordering supplies, answering phones, maintaining resident files, both active and inactive, file retention, past due collections, eviction procedures, resident relationships, operating within a budget, reporting weekly and monthly to corporate office, maintaining property curb appeal, organizing special community events monthly newsletters, maintaining lines of communications with city officials, police and various help agencies. Eviction procedures included meeting with delinquent residents to arrange payment, sending 3 day notices to pay or quit, filing out appropriate paperwork for eviction filing, filing appropriate documents with county/city clerk's office, explaining eviction process to delinquent residents, attending court proceedings, presenting case and representing corporate office in court, filing appropriate documents to obtain Writ of Possession if delinquent resident refused to vacate property.

My duties were not limited to one community but three communities in New Orleans area; manage home leasing, site leasing, mobile home sales, overseeing property maintenance, human resources, payroll, rent collection, bank deposits, ordering supplies, answering phones, maintaining resident files, both active and inactive, file retention, past due collections, eviction procedures, resident relationships, operating within a budget, reporting weekly and monthly to corporate office, maintaining property curb appeal, organizing special community events monthly newsletters, maintaining lines of communications with city officials, police and various help agencies. Eviction procedures included meeting with delinquent residents to arrange payment, sending 3 day notices to pay or quit, filing out appropriate paperwork for eviction filing, filing appropriate documents with county/city clerk's office, explaining eviction process to delinquent residents, attending court proceedings, presenting case and representing corporate office in court, filing appropriate documents to obtain Writ of Possession if delinquent resident refused to vacate property.

Direct involvement of design, planning, HR, training, and marketing for opening of Fine Dining Italian Restaurant Menu and recipe creationDevelop P&L budget and maintained a food cost below national averageMentored staff members to help achieve in house promotion and guided them with goal creationManage all aspects of daily operation, FOH and BOH Achieved reputation of best Italian restaurant in the area

Restructured operational procedures and Sales & Marketing Dept. to take hotel and casino from brink of bankruptcy to facilitate profitable sale for the Binion family.

Built 5 successful Italian restaurants in the San Diego area from design, construction, menu creation, etc. Maintained operational control for 9 years