James U. Email & Phone Number

Increased customer digital engagement and loyalty each week on average by 30% by leveraging quick relationship building and pairing services with customers that match needs.Handle 30 or more customer complaints a day by providing positive attitude and solutions to customer concerns using deep knowledge about products and services. Onboard 15 plus customers a day to Wells Fargo digital services.Educate customers and troubleshoot issues with our digital services by leveraging personal experience and company documentation to find a resolution.Setup and install computer hardware when shipped to the bank location. This would help to cut costs and reduce labor hours.Through conversation, uncover hidden opportunities to deepen relationships and build loyalty with over 100 customers per day. Accurately review 30 plus transactions per hour to ensure the safety and security of customers accounts. Perform account maintenance by updating information on file and providing replacement debit and credit cards. Deepen customer relationships by providing services that match with customer needs.

Winter Haven, Florida, United States

As a Senior Team Lead it was my job to oversee day to day operation and generate sales goals to be met for the day. Provide feedback and coaching to Team Leads to create a path to success for each unit under their care. At the end of the day I compiled sales data from each unit in our park to create a simple readable snapshot of how the whole department did for the day.

Winter Haven, Florida, United States

As a retail associate at a theme park I was in charge of stocking the store and running a point of sale machine. Everything done at the park required the highest level of customer service to provide a fully immersive and entertaining visit for guests.