• Provided superior claims service to members/customers regarding initial contact on all claims service events• Applies knowledge of contract to adjust claims as appropriate• Successfully contribute to enterprise business goals through enterprise referrals and relationship building.• Accurately create auto and property loss reports, stated and verified coverage as appropriate and initiated the most effective method of damage assessment, analyzed information to establish validity of claim and settlement value• Adjust and conclude low complexity first party auto physical damage claims• Analyzed information to establish validity of claim and settlement value• Document the loss, address immediate questions regarding the claims process• Assist Leadership to review and resolve Claims Escalations related to service, compliance, and State Insurance

• Monitored and motivated students to complete and succeed in their internship• Worked with a placement team with a hiring success rate of 80%• Created and presented weekly reports on student’s progress to administrators

• Monitored and maintained labor and food cost and answered and addressed all customer concerns • Trained and supervised at least 10 employees at any given time, responsible for company deposits on a daily basis• Insured that all monetary shortages and overages were within range of company standards

• Managed a staff of 14 employees, purchased food supplies for approximately 100 residents on a weekly basis • Worked with registered dieticians and nursing staff to insure residents’ dietary needs were being met