James Van Marken Email & Phone Number

Amsterdam, NH, NL

Amstelveen, North Holland, Netherlands

* Business Analysis* Business Requirements* Business Case* Business Data Science* Current State Analysis* Consultancy Services

Amsterdam

• DHL’s cross divisional sales organization CUSTOMER SOLUTIONS & INNOVATION interacts with large global customers’ management in procurement and transportation/logistics/supply chain from 3 regions: Americas, APAC &.
• Oversee KPI’s, work with internal stakeholders across DHL to ensure quality standards and performance targets are being met
• Act as key contact for customers, channel communication to account teams and DHL internal functions
• Oversee improvement initiatives with the customer (e.g. corrective action plans and process improvements)Other activity clusters: Solution Development, RFQ Response Management, Implementation, Stakeholder Management &.
• Cost reduction for customers (e.g. shift mode of transport); impact 100 – 1 million+ €
• Cost reduction for DHL (e.g. accounts receivable by streamlining the billing process); impact 100 – 10,000+ €

Amsterdam Area, Netherlands

• DHL CUSTOMER SOLUTIONS & INNOVATION was previously named DHL GLOBAL CUSTOMER SOLUTIONS (GCS).RESPONSIBILITIES:Agreed service levels being delivered to the customers, contributing to business retention. Customers.
• Managing regional KPI’s (e.g. delivery performance, EDI milestone transmission, damage & loss ratios)
• Alignment with global and/or regional customer manager
• Extensive customer contact, both regularly (business reviews) and ad hoc (escalation point for customer / interface between customer and DHL division)ACHIEVEMENTS (non-exhaustive):
• RFQ avoidance (based on customer satisfaction / operational excellence), value 0.5 – 20 million+ €
• Performance management (e.g. on-time delivery, invoice accuracy, milestone transmission timeliness & completeness)

Amsterdam

• RESPONSIBILITIES:To provide service managers (and customer managers) with accurate (regional and global) performance reports (KPI & customer driven) and root cause analyses (focus on data element selection and data.
• Deliver KPI reports in a timely manner on a regular basis to customer managers (and customers)
• Deliver root cause analyses / areas for improvement for underperforming operational KPI areas
• Build DHL cross business unit knowledge, including KPI reporting capabilities
• Support operational KPI reporting developments in DHL GCS (including a data warehouse)

Amsterdam Area, Netherlands

• RESPONSIBILITIES:Performance management for 3 of DHL’s key life science customers in the Netherlands: Applied Biosystems (now part of Thermo Fisher), Boston Scientific and Cordis (a Johnson & Johnson company)(Key).
• Pro-actively search for areas for improvement in order to increase DHL’s performance and customer satisfaction
• Initiate and manage corrective actions
• Exceed customer expectations on agreed KPI’s
• Set up and execute regular performance review meetings with customers

Amsterdam Area, Netherlands

• RESPONSIBILITIES:Create and distribute customer performance reports for DHL’s key accounts in the Netherlands(Key) ACTIVITIES & ACHIEVEMENTS:
• Recognize areas for improvements (data and/or escalations driven) and initiate corrective actions on customer and/or lane level
• Support the development of a new performance reporting system
• Coach newly hired workers

Amsterdam Area, Netherlands

Social Studies

"Organisatiesociologie"

Propedeuse, Economics

"Economie"

Industrial Engineering

"Technische Bedrijfskunde"

Bachelor Of Engineering - Beng, Business Administration, Management And Operations

"Technische Bedrijfskunde" Previously known as "HTS Alkmaar", now a branch of InHolland.

Havo-Diploma, Havo / Vwo

Havo / Vwo