I specialise in implementing and supporting learning management systems (LMS) and their users, offering comprehensive expertise across the entire technology landscape. My current role at Like-Minded encompasses everything from front-end configuration and custom software development to server management and cloud hosting.

Part-time contract assisting the council with a major transformation of their customer service processes. I created complex interactive flow charts within SAP’s Hybris system.

• Drew upon extensive technical knowledge to assist both business andconsumer customers with sales and support• Won the Maia (We Are Bold) Award for Customer Excellence, basedon 100% positive customer surveys for the quarter• Achieved Bronze Accreditation before most of my induction group,for exceeding sales targets and customer survey KPIs• Did everything in my power to ensure fast customer resolution, oftengoing out of my way to personally manage accounts to completion

My position was critical to the operation of the business; it combined general administration, sales, and customer service. • I was solely responsible for receiving, processing and arranging delivery for all orders;• Formed and maintained excellent relationships with clients;• Paid very close attention to detail; I achieved almost 100% accuracy in data entry, consistently met KPI goals.

I worked at the Wellington head office in the Business Service Centre, responding to customer phone calls and emails.• I provided consistently exceptional customer service, receiving mostly ‘Excellent’ results in my assessed calls, and frequent positive customer feedback;• I was part of ACC’s major transformation programme, and resiliently dealt with constant changes to my role;• Drew upon extensive technical knowledge to assist all types of ACC customers - including levy payers, claimants and healthcare providers;• Formatted and distributed analytical reports and statistics;• I was selected to be part of a small specialist group dealing with queries about a new online interface for customers.

Outbound sales role fundraising for various charities, cold-calling the general public and businesses in Australia. I developed strong customer communication and conflict resolution skills through conversing with people from all walks of life.• I consistently exceeded sales targets and was a top performer across multiple campaigns• Awarded most credit card sales December 2014, across the hundreds of agents in NZ and Australia• Awarded ‘Agent of the Month’ December 2015, for consistent performance and attendance• Awarded ‘Call of the Month’ January 2016, for turning a ‘not interested’ into a $100 sale