James Vaughan Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Currently a NOC Operator with BAI Communications managing an extensive transmission network which consists of 900 sites, delivering services to 99% of the Australian population. With our engineering and operational capability, we are a trusted partner for government, national and commercial broadcasters. The NOC Operator role is vital to ensure network longevity, service reliability and optimal operational performance in order to support the services of BAI Communications Australia's customers.

Sydney, Australia

NOC Operator with Broadcast Australia managing more than 2,425 TV and radio services from over 622 unmanned sites around the country, the NOC Operator role is vital to ensure network longevity, service reliability and optimal operational performance in order to support the services of Broadcast Australia's customers.

Macquarie Park Nsw

Senior Network Engineer has the primary responsibility for: • Incident management• Voice Network Troubleshooting• Analysis• Routine maintenance• Manage the implementation of network change• Development and implementation of standards and procedures• Improving customer’s experienceKey accountabilities for this job role:• Manage and resolve network incidents within KPI. Platforms supported include – Nortel DMS, Nokia MSC/ATCA and associated peripherals, Alcatel IN/NIVR, Genband CS2K, Tekelec STP/EPAP and DSR, Cafe Voicemail, Motorola LAT, Excel Missed Call Service, Roaming Traffic Director, Voicemail Roaming, EIR, Ericsson IMS C20.• Liaise with other fixer groups within the Network Management Centre, Field, Exchange, Tier2, Engineering and vendors.• Escalation of incidents to relevant fixer group in accordance with procedures and guidelines.• Escalation of incidents which meet “major” criteria to the Optus Command Centre (OCC).• Prioritise and complete maintenance and routine tasks without supervision, to deliver maximum network availability.• Facilitate and manage the implementation of network change by being the central point of contact for all planned activity, ensuring work has been authorised by relevant parties, work is performed according to guidelines and implementation plans, and confirmation that all changes are tested after work is complete.• Continuous process review, improvements and implementation.• Adherence to local area procedures such as WH&S and security policy.• Provide peer training to less experienced team members.

Rosebery Nsw

Responsibilities:• Monitor traffic performance and provide tier 1 technical support for the Optus Core telephony network.• Activate traffic management functions to minimize the impact of network faults, equipment outages and congestion on Optus’ direct connect, long distance and international customers.• Liaise with internal, external and other carriers groups to provide efficient isolation of network faults.• Management of IFMS fault tickets for priority handling and fault restoration and to ensure escalation of troubles that are business critical or exceeded KPI.• Active involvement and participation in the ongoing development of processes and procedures for integration of new core network elements.

Printed Circuit Board Laboratory, Garden Island Nsw, Australia Mar 99 - Feb 200

Royal Australian Navy, Printed Circuit Board Laboratory / Various Sea – Shore PostingsMar 99 – Feb 00 Supervisor / Facility Quality Assurance Officer Aug 94 – Mar 99 Assistant Supervisor Mar 89 – Aug 94 Maintenance Technician Key Accountabilities:• Supervision and management of 8 staff• Liaise with civilian contractors in development and trialing on new software for automatic test equipment• Giving technical assistance in the test and repair of circuit cards to MIL-STD-2000 and IPC-610 standards to junior staff• Quality control and OH&S facilitator Key Achievements:• Successfully tested and evaluated a new automated Printed Circuit Board (PCB) Testing equipment system. Provided key data to allow accurate testing to component level thus realizing substantial savings to Defence who previously had to send PCB’s to private contractors for repair. Conducted peer training on the use of the system to new members.• Introduced into service and data filled Printed Circuit Board (PCB) Lab computer inventory database system which could give up to date stores holding as well as stores used /required. This information was invaluable in calculating the stores budget for the current / future financial year for the PCB lab. Conducted peer training on the use of the system to new members.

Assoc Dip Of Eng Electronic Systems, Electronic Systems

Certificate Iv In Frontline Management, Business Administration And Management, General

Trade Certificate Of Proficiency-Radio Fitter / Mechanic (Electronic Systems), Nsw, Electrical, Electronic And Communications Engineering Technology/Technician

Advanced Certificate In Engineering, Electrical/Electronics Maintenance And Repair Technology

Education record