James Vineyard Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Irving, Texas, Us

• Led end-to-end product strategy and development, managing cross-functional teams and owning product vision, execution, and performance.• Transformed product offerings from a single-product model to a diverse suite by developing and implementing product frameworks and methodologies, increasing customer retention and revenue by nearly 20%• Preserved $120MM in annual revenue and the viability of more than 100 branch offices by rapidly adapting product offerings and go-to-market strategies in response to regulatory changes, while enhancing customer retention and profitability. Developed continuous improvement programs to monitor and influence potential regulatory developments.• Led cross-functional teams in development and adoption of strategies and processes for electronic payment channels, resulting in firm-wide program efficiencies while accelerating customer payments and reducing cash handling/working capital requirements.• Successfully managed strategic partnerships with key stakeholders, including partner lenders, payment processors, and regulators, to support product launches and ongoing operations.• Developed comprehensive go-to-market strategies for new products, including pricing models, positioning, and product launch marketing campaigns. These strategies reduced existing customer transition time to new products from 6 months to 6 weeks.• Oversaw the digital transformation of products from on-premise POS software to a SaaS solution, unifying disparate and inefficient legacy processes and modernizing program management through enhanced integration and standardization.• Expanded company footprint from 150 to 320 branch offices through strategic product launches, digital services implementation, and focused cross-functional collaboration

Irving, Texas, Us

• Leading a team of compliance professionals, directed enterprise-wide risk management and compliance strategies, ensuring adherence to complex regulatory frameworks.• Monitored and reported on progress with compliance management system effectiveness and improvement initiatives. These initiatives reduced complaint handling time by 50% and brought training adherence to 100%.• Supervised and resolved examinations with state, CFPB, and other regulators. • Successfully managed and deescalated consumer disputes through negotiation, litigation, arbitration, and mediation. • Led lobbying efforts, negotiating with lawmakers and lobbyists to influence legislation favorably for company's interests. • Subject matter expert in Regulations E, Z, B, F, AML, BSA, KYC, UDAAP as well as other federal guidance and regulations. Expert level knowledge of state lending laws throughout the US.• Hired, coached, and mentored team members leading to team member advancement and enabling a smooth transition as I progressed to new projects.

Irving, Texas, Us

• Led digital transformation initiatives, overseeing infrastructure, development, and database administration to support business growth and innovation.

Irving, Texas, Us

• Reporting to the CEO, functioned as an internal consultant / chief of staff spearheading executive level projects covering a broad range of business activities, including new location opening procedures, collections processes, and field management activities.• Analyzed pre-employment screening and hiring procedures and researched methods to reduce turnover.• Conducted an internal investigation to document all IT policies and procedures and facilitate change management and replacement of the IT director, leading to my appointment as Vice President of IT concurrently with other responsibilities.• Through careful analysis of regulations and the competitive landscape, studied and recommended new markets for expansion of the business.

Dallas, Us

I spearheaded the strategic planning and launch of new services, significantly enriching our product mix and propelling substantial revenue increases. My leadership in conducting in-depth pricing analyses and formulating persuasive proposals ensured our offerings remained competitive and profitable across various consumer and business sectors. I developed and put into action advanced models for prioritizing marketing efforts, effectively channeling investments into the highest-yield campaigns and optimizing the use of resources.Notable accomplishments:• Managed creation of service products and marketing strategies, contributing to over $600 million in annual revenue and bolstering investor relations through accurate forecasting and portfolio performance assessments.• Designed and executed prioritization model for marketing campaigns, significantly enhancing capital efficiency and investment returns.• Managed cross-functional teams to develop and launch new services, directly impacting product line value and market share.• Created detailed annual forecasts for product portfolios, improving transparency and investor confidence in company performance.

Nashville, Tennessee, Us

Master Of Business Administration - Mba, Finance & Marketing

Bachelor Of Environmental Design, Architecture