~Extremely driven about helping others, i.e., providing focused, empathetic service to internal & external customer alike.~Passionate about employee & leadership development~Has years of coaching and mentor experience~Is an experienced career path builder~Has years of experience of leading teams to exceed goals and objectives in high pressured, fast paced environments, across multiple industries-profit and nonprofit~Is incredibly versed in the process of administering disciplinary action for attendance, performance & quality related matters, sexual harassment and other behaviors unbecoming of professionals~Is one of few leaders that understands the importance of establishing and maintaining a true balance of focus on departmental goals & objectives vs. being employee centered~Possesses an extraordinary ability for building intradepartmental & interdepartmental relationships~Is a former Property & Casualty license holder with 7 years experience~Has 7 plus years of health insurance experience which includes experience from both the insurance companies’ and the health care providers’ perspectives