James Wackerbarth Email & Phone Number

Mclean, Va, Us

Mclean, Va

• Develop and run regular and ad hoc reports to meet project requirements, including a quarterly quantitative analysis for the Social Security Administration and the Department of Labor evaluating performance of service providers and grant recipients• Create data visualization to demonstrate progress of service providers in given regions and to target underserved regions for recruitment initiatives• Conducted a data analysis of call center volume and staffing, making recommendations that reduced the rate of abandoned calls by 50%• Was selected to travel to a FEMA Hurricane relief call center to develop reports and manage onboarding of call center staff through a Salesforce database

Mclean, Va

• Developed Excel spreadsheet tools to track compliance and measure performance of service providers and project staff• Improved reporting and data visualization processes that resulted in 90% reduction in worktime• Provided bilingual customer service, training and technical assistance to Employment Networks and State Vocational Rehabilitation agencies under the Social Security Administration’s Ticket to Work program• Presented at local events and national conferences to promote the program to prospective service providers

• Recruited new service providers for the Social Security Administration’s Ticket to Work program• Provided customer service, researching payments and policy questions• Managed several social media accounts to promote program events and increase program visibility• Created data visualizations, including heat maps and graphs to highlight opportunities for program impact• Translated emails and flyers into Spanish

Data Science Career Track, Certification, Data Science

Activities and Societies:550+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 2 in-depth.

Education record

Ba, History, Spanish