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At LEAD Technologies, my focus as an Installation and Support Engineer is on delivering top-tier support and training for the MiPACS Dental Enterprise System. With an unwavering commitment to excellence, I've successfully managed installations, configurations, and troubleshooting across a diverse client base, from private practices to military installations. My technical acumen in remote support, coupled with hands-on training methods, empowers clients to harness the full potential of our DICOM solutions.Leveraging my expertise in EHR systems integration and SQL Database management, I've enhanced data exchange and workflow efficiency for dental practices. Collaborating with teams, I've facilitated the seamless integration of systems like Dentrix, Axium, and Epic Wisdom with MiPACS. This synergy has not only elevated patient care but also streamlined practice operations, underscoring my dedication to advancing dental healthcare through innovative technology solutions.
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Implementation And Projects ManagerApryse Nov 2024 - PresentDenver, Colorado, Us -
Installation And Support EngineerLead Technologies, Inc (Leadtools) Oct 2015 - Nov 2024Charlotte, Nc, Us3rd Tier support for proprietary DICOM Imaging Software and Database Server utilizing remote tools and phone support in order to process issues in a timely manner.Installation, troubleshooting and configuration, including SQL Server, Windows Server, MiPACS software and Medical x-ray hardware integration. Configuration of remote server connections over LAN and WAN for Dental Practices ranging from private practices to military bases around the globe. Configuration of hardware servers for new installations including cabling and needed hardware integrations.Training and hands on assistance for customers via live demo and constructed presentation, serving one on one and auditorium sized groups.Traveling over the world for installations in Saudi Arabia, Japan, Germany and England in addition to covering the entire US. -
Information Systems Analyst I, Help DeskCentral Piedmont Community College Oct 2014 - Oct 2015Charlotte, North Carolina, UsPrimarily provided 2nd tier support to users and also worked at other levels of support as needed. Installed, configured, troubleshot and maintained user’s hardware and software.Responded to inquiries and requests from users for assistance with college computer systems or personal computers.Identified problems, troubleshot and provided solutions to assist users.Coordinated with other units within Information Technology Services to resolve problems as necessary.Assisted in training of users and entry- level staff.Provided recommendations on optimizing standard processes as related to customer service.Maintained a broad knowledge of technology, equipment and/or systems within field of work.Performed other duties as assigned. -
Information Systems TechnicianCentral Piedmont Community College Sep 2014 - Mar 2015Charlotte, North Carolina, UsPrimarily provided first-level support to users and also worked at other levels of support as needed. Installed, configured, troubleshot and maintained user’s hardware and software.Responded to inquiries and requests from users for assistance with college computer systems or personal computers.Identified problems, troubleshot and provided solutions to assist users.Coordinated with other units within Information Technology Services to resolve problems as necessary.Assisted in training of users and entry- level staff.Provided recommendations on optimizing standard processes as related to customer service.Maintained a broad knowledge of technology, equipment and/or systems within field of work.Performed other duties as assigned.
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ConciergeThe Concierge Firm Mar 2012 - Sep 2014
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Concierge ManagerCrosland Sep 2010 - Oct 2011Charlotte, Nc, Us
James Walden Skills
James Walden Education Details
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CpccSystems Administration -
South Mecklenburg
Frequently Asked Questions about James Walden
What company does James Walden work for?
James Walden works for Apryse
What is James Walden's role at the current company?
James Walden's current role is Implementation and Projects Manager at Apryse.
What is James Walden's email address?
James Walden's email address is jw****@****and.com
What is James Walden's direct phone number?
James Walden's direct phone number is +170429*****
What schools did James Walden attend?
James Walden attended Cpcc, South Mecklenburg.
What are some of James Walden's interests?
James Walden has interest in Social Services, Children, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Music, Math And Technology, Human Rights.
What skills is James Walden known for?
James Walden has skills like Microsoft Office, Troubleshooting, Customer Satisfaction, Customer Service, Software Installation, Computer Hardware, Networking, Windows 7, Microsoft Excel, Microsoft Word, Technical Support, Team Leadership.
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