• Monthly invoicing preparation, analysis and delivery to client $500,000+.• Generated daily and weekly reports to monitor department and achieve/exceed KPI’s. (Department consists of 120 employees) • Developed and implemented mentor program for employees, providing training and knowledge to employees resulting in strong employee engagement and promotional career path preparation.• Created and developed soft-skill training for the department, resulting in the department achieving MSAT goals for the first time. • Liaison between training department and production, providing guidance and support for the trainers as well as setting expectations for the employees.• Worked closely with client Vendor Relationship Manager to ensure client goals and directives were met.• Selected to attend the client’s “Cultural Infusion”, responsible for bringing the client’s culture back to Sutherland and implement the culture within our program.

• Supervisor of Business Sales Department, responsible for $68.9 million in Business to Business Sales.• Project Manager of Marriott contract, responsible for $80 million revenue, planning and implementation of cross-brand policy and procedures.• Trained, directed, and motivated seventy-five associates handling over 3,000 calls daily.• Managed and coordinated action plans for daily operations, established work priorities and ensure customer inquiries are handled effectively while meeting cost, productivity and quality goals.• Developed and implemented new revenue stream, generating over $1.2 million annually. • Improved associate productivity by 37%, resulting in increased customer satisfaction by 26%.• Supervisor of Furniture Department, creating professional contacts with General and Regional Operations Managers as well as many of our vendors.• Experienced with SalesForce to track customers and revenue, as well as report generation. • Established personal metrics to manage, develop, and motivate my team to consistently perform above expectations. The result is 100% of the team has met or exceeded standards of performance.• Worked with corporate partners, IT, third-party vendors, and center leadership to implement improvements to existing IT functions, resulting in improved efficiency, metrics, and visibility for work pending and completed.• Five time Quarterly People First recipient for outstanding executive performance.• Annual People First recipient for outstanding executive performance.

• Project Coordinator of Overseas Distribution. Increased foreign sales by $2.1 million with expansion into the Macau, China market, exceeding sales goals by over $1.3 million.• Streamlined internal processes by removing obsolete and counter-productive functions by the sales, manufacturing, and shipping departments, thereby increasing order fulfillment from fourteen to eight days.• Project Coordinator for Global Gaming Expo, processing over 800 purchase orders for three day expo, which generated over $500,000 in new sales.

• Fastest associate promoted from customer service to Supervisor queue, responsible for high profile accounts and escalated calls.• Awarded STAR award for outstanding service and integrity.• Awarded numerous awards and vacations for generating revenue and high customer ratings.• Worked closely with multiple departments to ensure complex requests were resolved in a timely manner.

• Supervisor of oral surgery, supply, and diagnostics departments. Improved patient processing time which increased efficiency by 20%. • Responsible for patient scheduling and record management for largest oral surgery department in U.S. Navy. • Used experience of medical terminology and anatomy to quickly and accurately process patient studies and reduce unnecessary retests.• Responsible for pre and post op processing, including taking x-rays, obtaining medical history, prescribing and dispensing medication.• Awarded Navy and Marine Corps Achievement medal and Admiral Citation for outstanding performance.