Experienced property professional with a comprehensive customer service and homeownership background gained in the public and private sectors. Experienced in managing diverse portfolios and a strong education in construction and building maintenance. Expertise in leasehold legislation, service charges and residential block management. Proven track record in delivering results through effective performance management.Delivered first class property management services to Box Works and Timber Wharf in Manchester (for award winning developers Urban Splash) and luxury developments in the heart of Sydney's CBD. Revolutionised PCHA's service charge management by restructuring IT and finance systems. Increased the efficiency and revenue collection for 13,000 service charge customers.