The head of Levett Consultancy Limited’s Project Management Office (PMO), delivering IT solutions projects, for education institutes, across the UK. Responsibilities• Serve as the primary point of contact for projects, providing updates to stakeholders on status, changes and risks.• Create and maintain detailed project documentation, including scopes, schedules, plans and reports.• Managed project resources, both internally and externally, to ensure efficient and effective execution of project tasks.• Monitor project progress and performance to ensure successful and timely completion.• Identify and manage risks throughout the project lifecycle, developing mitigation strategies as needed.• Escalate issues to appropriate channels as needed, keeping all relevant parties updated on developments.• Generate post-project reports documenting lessons learned and best practices for future reference.Key AchievementsSuccessfully delivered a number of IT solutions Projects, the largest being updating refurbishing three schools' wireless connectivity across Suffolk, over the spring of 2024.

Hired by APM, joining their Professional Standards Team, as a “Professional Standards Manager - Qualifications”, managing the development actions and activities for vocational Project Management qualifications and ensuring these qualifications remained fit-for-purpose.Key Responsibilities: Was part of teams who; planned, actioned, collated, and reviewed product market researchWorked on new product designs, and existing products redesignPlanned out the development activities for projects around new product developments and the redesign of existing products: Engaging with both internal and external stakeholders  Creating plans, timeframes and costings for the development activities designed and implemented the processes and governance for the creation of, and the quality monitoring and control of, the deliverables Recruited and then tendered contracts and service level agreements for external contractors required for these development activitiesSupported in the creation of projects’ business cases; helping develop project’s; overall budget, predicted benefits, timescales and risks logLead on, and managed, projects’ development activities, managing both external contractors and internal staff, throughout the project. Ensuring they delivered their work on time and to the expected levels of quality. Working with them to overcome issues to ensure that all elements were delivered on time and to required quality levelsMonitored the developments’ cost and expenditureLead on and managed the continual quality assurance of products, throughout a projectPerformed Stakeholder relationship management throughout a project's development. Preformed benefits realisation and management post products’ launchKey AchievementsLead on, and managed, all the development activities for the redevelopment projects for the APM’ PFQ, PMQ and PPQ qualifications (redevelopments took place 2018-2020), the deliverables where delivered on time and within budget

Became a member of NCFE’s product development team, whilst there managed projects developing vocational qualifications for learners wishing to work in the health and childcare sectors.Key Responsibilities:To plan, manage and lead projects and project teams through all stages of a project’s developmentStakeholder management and engagementCreate, update and maintain project documents and logs throughout the lifecycle of a project (documents such as permission to proceeds and business cases)Recruitment and management of experts suitable for product development, as and when required for the projectIdentify and prevent issues and risks which would impact on a projectPredict and manage project budgetsQuality control for company products in developmentProducing internal and external company communications linked to projects and products in developmentAssessing and improving upon company working processes and instructions, with the intent of increasing clarity and efficiency, as well as training staff in these processesEnsuring knowledge is up-to-date on external factors which may impact on industry or products in developmentKey Achievements:Lead, and was part of, various project teams that created seven industry recognised qualifications for learners wishing to enter into the childcare, teaching and healthcare professions. Qualifications which provide nurseries, schools and healthcare institutes with highly skilled and knowledgeable staff to build a better learning environment for children and continual improvement in quality and service provided by the UK’s healthcare professions. These qualifications are currently being offered in education centres all across the UK and internationally.

Was part of a 6 month project to transfer Medtronic's Business based in Kings Langley, Hertfordshire, to Kings Norton, Birmingham. The movement and installation of equipment and training of new staff was so successful and seamless that it was described by our customers and head of UK business "to be as though the department had not moved at all, there was no falter in the workflow whatsoever".Prior to that, was part of Medtronic's Spinal loaner pool division, with the specific role of maintaining, shipping and sterilizing surgical equipment, used by hospitals, for spinal operations in the UK and Ireland.Whilst there, helped create new working practices; to improve communication between various departments, to give clear indication of staff’s roles and to improve productivity. These changes in processes cut communication response times by over 50% and improved production productivity by more 10%. Also, whilst part of Medtronic's Spinal loaner pool division, achieved 100% during an independent audit inspection, which investigated the processes of working and documentation. No areas were highlighted for improvement.

Worked with G.E.'s resolutions team, to aid with the increasing amount of insurance claims. Trained staff on how to; process complaints, communicate with clients and how to deal with sensitive material when working with customer's claims. Peer check colleagues work, making sure they have worked a case correctly and that the outcome of the customer's complaint was agreeable. Between August and October 2012 reduced a backlog of insurance claim cases from over 1,200 to less than 300 and sustained service levels going forward.

Responsible for producing and packaging finished product of Kodak's Ektacolour and Thermal photographic paper range, to the highest possible quality. To make sure production lines ran continuously, identify where there were errors with quality control and suggest ways in which we can improve them.During this time the team managed to meet and exceed all quarterly targets for production of Ektacolour and Thermal photographic paper during high order periods.

Was responsible for managing a one man store. Assessed areas of weakness within the business and implemented solutions to increase sales of product range. Organized and executed events both in store and across county, to increase sales of product range. Over a six month period increased footfall and turnover figures by more than 10%. These county wide events are still in practice within the Home Counties stores to this day.