James Ware Email & Phone Number

Greater Pittsburgh Region

United States

STAPLES STORES, Washington, PAGENERAL MANAGER ​January 2023 – PresentLeverage best practices to develop and maintain a resolute team focused on surpassing the company’s KPIs. Oversee the overall talent recruitment, retention, hiring, coaching, performance counseling, yearly appraisals, conflict resolution, termination, and employee retention as well as leading day-to-day operations of the store.▪ Employ skillsets in business analysis and financial acumen to sustain a lucrative multi-million-dollar business. Manage fiscal planning and analyzing company reports, including the P&L, GL, and adjusted budgets.▪ Strategically identify financial opportunities to construct and implement action plans to ensure profit growth.▪ Act as a leader of people by ensuring the well-being of every staff member, coaching and training them on company policies, industry standards, and compliance while helping them reach their personal career goals.▪ Assess and execute cost control programs to positively impact bottom-line profit and business growth.▪ Implement standard operating procedures and ensure adherence to budgetary guidelines.Key accomplishments:✓ Went above and beyond company goals, reaching a 280% operational profit in FY22 and a 230% operational profit in FY23. The team finished #1 in customer service for FY22 and 5th in FY23.✓ Rounded out 2023 as the 41st-ranked store in the company and being in the top 10% for consecutive years.

Washington

Functioning as the Sales Manager for Staples Store, I collaborate with the associates in establishing sales objectives by forecasting and developing annual sales quotas for the company while projecting expected sales volume and profit for existing and newly developed products. I am in charge of achieving business results based on sales strategy, maximizing sales, and hunting for internal and external referral opportunities simultaneously connecting with new and existing customers in all channels. I am also accountable for enabling the business processes, learn, and grow culture for customers and associates. In addition, I collaborate with the team to find ways to inspire all customers, build loyalty and trust while adding value to all customers in various practical ways that are meaningful to them to help them work, learn, and grow. I even provide strong guidance and support to the store's sales culture while nurturing different customer experiences. Furthermore, I effectively drive referral-based business development to grow sales and increase the rate of customer loyalty. I also display high management potential in performing costings and meeting all operational and financial metrics. Most importantly, I ensure the store location complies with the given standards while supporting loss prevention.

Clarksburg, West Virginia, United States

Working as the Operations Supervisor for Staples Stores, I oversaw operational processes' efficiency and analyzed the business requirements and specific customer needs. I am accountable for performing product inventory, shipping and receiving of store merchandise, the integrity of inventory documentation, warehouse organization, store planograms, pricing accuracy, and clearance/F status. I even conducted general cleaning and upkeep of the store's appearance. Worked productively into home locations by enhancing development to the floor from the warehouse and then through our top stock and mid-stocks. Lastly, I am in charge of ensuring the safety plans for the store and evacuation strategies in times of abrupt emergencies.

Throughout the years, being part of BestBuy Inc. as the Specialty Sales Manager, I effectively drove positive outcomes of key sales indicators within the department to increase revenue and business growth. I demonstrated strong ability and knowledge in driving results within the retail consumer electronics industry. In addition, I was able to deliver outstanding customer experiences by being truly understanding of the customer's wants and needs. Through this, customers will develop a lifelong relationship with the brand and business. To effectively recruit top-notch talent and ensure that our customers received the expert service they deserved, I displayed a high standard of professional conduct in the aspect of behavioral-based on-panel interviews. I achieved an excellent customer service rating and exceeded other stores in the market for Fiscal Year 2019. Most importantly, I established a proven ability to implement different business strategies within sales, services, inventory, and merchandising, resulting in a high store ranking in the company’s top 100 in overall performance.

As the Computer Supervisor for BestBuy Inc., I effectively analyzed the existing computer systems and made recommendations for the needed upgrades and improvements. I supervised 15 sales associates ranked as the market’s top computer sales division for Fiscal Year 2014. Through hard work and perseverance, I achieved the highest customer service rating of 94%, exceeding the company standards of an 80%. I even attained positive results through the proper direction of weekly sales meetings, coaching, and training. Lastly, I was able to implement change with a positive impact on team goals and individual goals through monthly one-on-one.

As the Gunner for the United States Marine Corps, I was in charge of the operation and the maintenance of guided launching systems while training dedicated marines. I was accountable for carrying out the squad team leader's orders controlling the fire of the entire four-man team. In charge of caring for and maintaining the entirety of the combat and survival equipment. I also ensured that all proper ammunition and weaponry are in pristine condition and ready for all engagements. Most importantly, I encouraged special preparation and effective training strategies specifically for the Junior and Senior Marines on their responsibilities and duties of all cannon crewmen on weapons safety and engagements.