With competitive goals, motivation, and organizing abilities to promote operational management and exceptional customer service through leadership and strategic management, I leverage my 10+ years of extensive experience in providing excellent sales experience, enforcing strategic direction, and strong business acumen to lead best practices in the continuous improvement of sales plans, human resource objectives, and business growth. Furthermore, my lifelong passion is to foster an excellent team, provide full-service hospitality to daily management while developing strategies to entice customers, including exhibiting a unique plan for the business’ continuous development. As a highly competitive and goal-oriented professional, I have developed competencies in providing customer-centric service levels, displaying effective problem-solving, planning, and business execution skills. Notable highlights of my experience include the following: • Implemented powerful strategies resulting in 157% comp vs. last year’s sales and 96% customer satisfaction YTD.• Delivered effective training and leadership skills resulting in promotions of 4 associates into manager roles.• Successfully obtained the highest customer service rating of 94%, far exceeding the company standards of an 80%.• Achieved an excellent customer service rating and exceeding other stores in the market for Fiscal Year 2019.• Established positive business results based on the proven sales strategies, maximizing sales and hunting for internal and external referral opportunities while connecting with new and existing customers in all channels.• Accustomed with a proven ability in implementing different business strategies within sales, services, inventory, and merchandising, resulting in high store ranking in the company’s top 100 in overall performance.• Highly accomplished in retail store management, sales talent acquisition, and business development.My passion for delivering strategic and results-driven approaches while encouraging others to flourish towards a common goal motivates me to provide organizational success. I am confident that this will make me a great contributor. If you share a similar vision! Please feel free to contact me via e-mail at JamesZTWare@gmail.comExpertise: Excellent Sales Experience | Strategic Direction | Strong Business Acumen | Marketing Programs | Business Continuity | Six Sigma Method | Task Distribution | Compliance on Safety Standards & Healthcare