James Warner Email & Phone Number

San Jose, California, United States

1. Provide 3rd line support for ALD, etch and sputter tools.2. Create and maintain documentation for the maintenance team to use in support of routine maintenance and repair of production equipment to reduce system down time.3. Identify system issue and initiate the necessary projects to resolve.4. Work with suppliers and vendors to ensure the proper spares are correct and on hand. Find second source if necessary.5. Ensure Maintenace techs for my tool sets are trained/certified.

Responsible for planning and overseeing small to large projects to further the goals of the applications lab. These projects range from retrofits to existing lab equipment to as large as setting up of new facilities for lab expansion.

Plan daily lab activities to meet demo and development needs of the process group. This can range from retrofits to system PM's and cleans. Work with engineering on developing specs for new equipment and upgrades. Oversee proof of concept testing of new hardware.

San Jose, California, United States

Program Managed multiple projects across functional teams of internal and external resources to facilitate an aggressive schedule to transparently relocate the applications lab to a new facility. • Worked with facilities/EH&S manager, contractors and architect on layout and build of lab at new facility pre-move. • Created schedules for shutdown, de-installation, move, installation and startup for all lab systems and support equipment. • Set and manage budget and timeline reporting weekly to upper management.Improved system uptime post relocation from ~50% to > 90%. • Defined and managed spares for existing and new equipment to support lab activities (demos, development, and increased system uptime). • Tracked system and facilities data to identify needed maintenance as well as possible issues before they impacted system uptime. Data utilized to drive facilities improvements. • Drove replacement of obsolete support equipment (pumps, chillers, etc.) to reduce system downtime. Defined specifications, identified suppliers, evaluated products and created a proposal to get the funding. • Managed a cross-functional team of internal and external resources to install and commission a bulk refill system in support of process activities. • Ensured lab maintenance techs and all personnel requiring lab access are properly trained in all systems, tasks and regulations.Co-Captian of the Emergency Response Team

Sunnyvale, California, United States

o Track issues and work with process manager to set daily work priorities for general system maintenance, repairs and upgrade activities.o Ensured that proper procedures exist and are being followed for all lab maintenance activities. o Worked with environmental health and safety department to implement an environmental assurance procedure to analyze job requirements, identify potential work hazards to prevent employee injury and track any incidents that might occur. o Co-project managed with facilities/EH&S manager the build out of a modular lab in support of 3/5 hardware/process development activities.o Assisted EH&S in setting up work protocol for new system as new chemistry was being introduced to the facility. o Increased production system uptime to over 90% by • Initiating a preventative maintenance plan to reduce system down time. • Defined and managed spares. • Managed chemical inventory. • Continuous training of maintenance personnel. • Ensuring that process engineers and technicians were properly trained in operating the production systems.

Sunnyvale, California, United States

o Integrated field service, technical training, technical publications into my department.o Set a training schedule to ensure that customer engineers as well as company engineers are properly trained in the necessary maintenance tasks for our equipment.o Set update schedule for the training material. • Track update status and review content for accuracy.o Set update schedule for system manuals. • Track update status and review content for accuracyo Co-managed with my Aixtron counterpart a project to • Align Genus and Aixtron documentation look, feel, layout etc. • Adding Genus documentation to the Aixtron web site and Aixtron documentation to the Genus website.o Work with my Aixtron counterpart on cross training of field service engineers.o After migrating to SAP, I worked with the purchasing department to create custom reports to help facilitate field spars management and parts failure tracking. • This reduced the amount of time spent on these activities by ~15% • As the reports were in SAP my subordinates could run these in my absence when needed.o Chaired the change control board overseeing the release of all engineering projects and documentation.o Participate in engineering design review meetings to ensure customer needs are being addressed and to act as “whole system” expert.o Co-Project Managed with facilities/EH&S manager the conversion of one of our labs to allow Aixtron tools to be installed to support development work.

Sunnyvale, California, United States

o Responsible for defining and managing field spares at the factory, regional and customer site. • Created an excel spread sheet to help automate this process.o Responsible for customer satisfaction and cost reduction. • Track all customer issues and parts failure data to set priority and drive the appropriate engineering projects for resolution. • Set work priorities of direct reports to ensure alignment with field service needs balanced with customer commitments.o Hire, develop and retain talent.

Sunnyvale, California, United States

o Provided third level support of field issues supporting customers in the Asia Pacific Region.o Tracked and collated field issues to provide meaningful feedback to the product support manager so he/she can drive solutions from the engineering groups (electrical, mechanical, software/controls).o Supported engineering in validating retrofits and upgrades (electrical, mechanical, software/controls) and create any necessary procedures.o Performed software regression testing before releasing software updates/bug fixes/patches and major releases.o Wrote test cases to stress test and debug SECSGEM.o Project managed the creation of an MS Access database for Field Service Reports. • This enabled management to show near real-time failure data during customer meetings. • This enabled engineering to pull the data they needed to identify and drive priority projects, saving time and money.o Initiated and managed a second phase of the project to get the FSR database on to the Web. • This enabled remote field service engineers to directly enter their reports into the system eliminating the need for a resource in the home office to manually enter their data. • This also allowed senior management to access this information when traveling.o Produced field engineering bulletins, customer technical bulletins, technical procedures and manuals.

Sunnyvale, California, United States

o First and foremost an FSE’s job is customer relations management as first line contact. This is achieved through the following. • Clearly and concisely communicate the status of all projects from system installations to routine maintenance and retrofits. • Listening to and understanding what the customer’s needs are. • Completing all the work on time and as expected. • Clearly and concisely communicate all issues and customer requests back to the factory.o Second is ensuring that the home office is updated in a timely manner as to the status of all work, customer requests as well as any issues so they can provide support as necessary and help manage the customer when necessary.o Knowledgeable in cleanroom protocol, hazardous material handling, troubleshooting of complex electromechanical devices, systems operation, base level knowledge of process, RF, leak checking, wafer handler calibration and more.

Team leader stinger man portable air defense system.o Insure readiness for deployment by • Driving maintenance schedule for team equipment • Continuous training of my gunner in • Aircraft recognition: must be able to identify any aircraft from any manufacturer in any military around the world. • Tails insignia recognition: this is critical as aircraft are sold all over and you need to identify friendly or hostile. • Weapons operationo Running drills • Must be able to run a weapons readiness check in 6sec or less. • Must be able to exit a vehicle traveling at 40mph and bring weapon to readiness in less than 20sec.Highlights and Awards:Army Achievement Medal (multiple), Army Commendation Medal (Multiple), Good Conduct Medal, National Defense Service Medal, Army Overseas Service Ribbon, Expert Rifle, Pistol and Grenade certification.o Participated in Nijmegen, while this is mainly a civilian event, we are competing against various US military units from around Europe as well as several European contingencies. We finished 2nd to the infantry unit from Berlin. Also, this is a bit of a PR event to foster good relations with host countries.o After the 88 live fire exercises for various air defense systems my team was ranked #1 in all USAF.o One of my ARCOMS was received for support rendered to civilians after the 1988 air disaster while stationed at Ramstein Air Base.o After getting out in 1990 was recalled to action for Operation Desert Storm.