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My Operations and Analytics Management expertise is at its peak when I’m challenged to accommodate clients, decision-makers, my team and various stakeholders – all at the same time. For over 20 years I've had a progression of roles utilizing automation to find simple solutions to complex problems, and I still enjoy it all. By the end of each project I have the satisfaction of knowing that I’m a valued part of it and also that I have risen to every challenge. My depth of experience spans planning strategies, time-sensitive implementations, and results measured by increased profits and improved efficiencies. It draws on finding the significant data elements hidden in a vast dataset to leverage valuable assessments and insights. The common thread throughout my career and each engagement is providing innovative solutions for clients and organizations that benefit from pragmatic leadership and value thinking on your feet. More than ever, my career is focused on finding a better way and then becoming a champion for it.My core strengths include:► People Management► Data Analytics► Leadership & Teambuilding► Business Strategies► Vendor Negotiations► Automation► SQL► MS Office ► Contact Center Technology► Workforce Management► Call Centers
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Data ScientistServicemac, Llc Sep 2022 - PresentFort Mill, South Carolina, UsWorkforce Management, Contact Centers, Analytics, and Reporting Data Scientist responsible for developing and maintaining all contact center reporting for ServiceMac's Call Centers. Main Tools utilized: SQL Management Studio - T-SQL, Excel, Five9 Phone system, and Verint Workforce Management. -
Workforce ManagementServicemac, Llc Sep 2020 - Sep 2022Fort Mill, South Carolina, Us
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Senior Business Intelligence ConsultantAllstate Sep 2018 - Mar 2020Northbrook, Il, UsContact Centers, Analytics, ConsultingSenior analyst responsible for developing all reporting and benefit tracking for key Allstate IVR Applications and Enhancements. Collaborate with Senior Operations leadership, Project Mangers, Program Mangers, and Data Scientists to identify opportunities and create and enhance IVR reporting capabilities. Main Tools utilized: SQL Developer - Oracle/PL-SQL, Excel, MS Access -
Director Workforce ManagementVoya Financial Mar 2016 - Aug 2018New York, Ny, UsWorkforce Management, Call Center Strategy, Capacity PlanningLeads and directs the capacity planning and workforce management teams. Coordinates with all production departments to assess staffing needs and build long term capacity plans. Oversees all contact center strategy and both long and short-term demand forecasting. Liaises with operations leadership to analyze drivers and seasonality planning. Directs both VOYA employees and off shore WFM support teams.Main Tools utilized: IEX, Avaya CMS, Genesys, Oracle ESSBASE, SQL Developer - Oracle/PL-SQL, Excel, MS Access -
Director Operations TechnologySelect Portfolio Servicing Oct 2008 - Mar 2016Salt Lake City, UsDialer, Analytics, Call Center, Strategy, CollectionsManaged the contact strategy, reporting, workforce management, and dialer teams. Liaised closely with all production departments and IT to implement new solutions and improve existing reports, procedures, and technology. Directed all contact strategy and report development. Assumed lead role in telephony upgrade project, to include new switch, dialer, optimizer, IVR, and contact center reporting.Main Tools utilized: Aspect eWFM, Avaya CMS, Cisco UCCE, Cisco CUIC/CUIS (Cisco Real time Dashboarding Tool), Cisco Outbound Option, Austin Logistics (Best Time to Call), T-SQL, Excel, MS Access, SSIS, SSRS, Crystal Reports, Black Knight Mortgage Servicing tools. -
Vice President Call Center OperationsClayton Holdings - Quantum Servicing Feb 2008 - Nov 2008Tampa, Fl, UsMortgage Collections, Analytics, and DialerManaged Collections and Customer Service departments. Worked closely with all levels of management to meet all daily goals in service level, monthly delinquency, and long term strategy. Assessed strategic steering plans and reporting needs. Published and employed strategy calendars and best industry practices to increase efficiency and reduce service costs.Main Tools utilized: T-SQL, Excel, MS Access, Five9 Dialer, Black Knight Mortgage Servicing tools. -
Vice President Call Center OperationsWashington Mutual Oct 2007 - Feb 2008New York, Ny, Us -
Default Analytics Supervisor/OfficerAbn Amro Nov 2004 - Nov 2007Amsterdam, Nl -
Business Information SupervisorSelect Portfolio Servicing 2002 - 2004
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Scheduling CoordinatorBellsouth Solutions 1998 - 2001
James Warrick Skills
James Warrick Education Details
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The Ohio State UniversityGeneral
Frequently Asked Questions about James Warrick
What company does James Warrick work for?
James Warrick works for Servicemac, Llc
What is James Warrick's role at the current company?
James Warrick's current role is Data Scientist at ServiceMac, LLC.
What is James Warrick's email address?
James Warrick's email address is ja****@****ail.com
What is James Warrick's direct phone number?
James Warrick's direct phone number is +121230*****
What schools did James Warrick attend?
James Warrick attended The Ohio State University.
What skills is James Warrick known for?
James Warrick has skills like Call Centers, Analytics, Management, Customer Experience, Vendor Management, Leadership, Default, Sdlc, Mortgage Lending, Process Improvement, Business Process Improvement, Workforce Management.
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