James Weeks Email and Phone Number

The Director of Consulting is responsible for owning the client relationship, acting as their advocate and trusted advisor during their business transformation journey, and providing a single point of accountability for engagements. The Director offers leadership, guidance, oversight, and direction across multiple concurrent projects, leveraging Hitachi Solutions' offerings to best serve our customers.Key responsibilities include:- Managing Large Scale Microsoft Dynamics Projects.- Interacting with clients to understand, gather, and document business requirements.- Developing, managing, and building client relationships, working closely with client personnel.- Accurately estimating, delegating, and managing project tasks.- Interacting with internal project teams, including functional consultants, technical consultants, developers, management and cross practice consultants.- Providing and communicating status updates to the client and internally to the PMO.- Contributing to internal initiatives and activities.This role ensures effective and efficient project delivery while maintaining strong client relationships.

Spearheaded enablement and development of software solution partners using Intel Corporation products, specifically Intel Unite, a collaboration solution. Engaged in direct software sales and technical support of the Intel Unite Solution to end customers. The official territory coverage is the South-Eastern U.S. but shared responsibility for all customers across the entire global Unite team.Progressed and expanded the Ohio Valley market for Unite, specifically for Education and Healthcare verticals.Helped introduce Unite to a large state university, nurturing the relationship and then expanding the install beyond the initial department.Developed a lucrative relationship with a large heath care union, introducing Unite to more than 100 healthcare facilities.Established a relationship with an education and healthcare reseller effectively developing a sales model and product for the largest healthcare chain in the Cincinnati area.

Remotely managed a diverse team of business analysts and developers focused on implementing custom designed and developed applications and integrations to support world-wide business initiatives. Delivered financial data integrations between a legacy ERP and a ERP using SSIS and Kafka, supporting the company direction.Managed the development and rollout of a secure business to business e-commerce site that communicates with the ERP via Kafka and EDI reducing the cost associated with supporting wholesale customers.Managed and delivered support updates and changes to sales critical applications including pricing and data analysis tools, reporting tools and sales incentive programs, helping to drive and increase in company revenue.Managed the changes forced on our company by the COVID-19 pandemic to successfully meet deliverable requirements by successfully changing communication methods and leading my team to communicate more proactively.

Managed the replacement of legacy integrations between business systems. The project utilizes Apache Kafka and Kubernetes messaging to replace SSIS and home-grown applications resulting in a faster and more reliable system that is less expensive to maintain.Managed a team of business analysts and developers to create and implement custom designed and developed applications to support world-wide business initiatives. Managed the development of a custom solution using MS Dynamics CRM as the customer master for Dynamics AX. Successfully managed the development and rollout of a custom pay for performance application for unionized plant workers and the integration into Dynamics AX.Successfully managed the development for a major update and rollout to a sales financial analysis tool and pricing system and its integration into Dynamics AX.

Manage a team of senior level business systems analysts who own and develop the IT relationship with the sales, marketing and consumer support departments. Manage the collection, documentation, design and deployment of strategic business applications connected with Microsoft AX, Dynamics 365, Dynamics CRM and various in-house applications.

Functioned as the Expert Business Analyst for the redesign of the business to business sales portal for Microsoft AX in TempurSealy's largest geography. Deliverables included the gap analysis work and the business requirements document that governed the development and integration of the multiple elements that were combined to create the solution.Program Manager for the Microsoft Enterprise Portal focused on providing tailored information access for over 1500 US retailers, vendors and employees consisting of over 85,000+ registered users.Responsible for managing the customization and successful rollout of Microsoft Dynamics CRM and the Resco App for mobile users in over 20 countries worldwide. Despite coming on in the middle of the project and with key personnel changes, the project was delivered on time and in budget.

Responsible for developing more effective marketing process, using “big data” to forge new opportunities based on marketing research and white space analysis. Accomplishments include:Initiated and managed the use of "big data” predictive analytics and marketing intelligence tools to profile existing customers, improve marketing lead generation by reducing bounce rates, increasing open rates, close rates, and by identifying white space opportunities in new markets and existing customer base. Big data was also used to predict customer buying behavior valued at over $25 billion.Instrumental in developing marketing strategy to target high potential markets, deliver thought challenging messages and expand participation using marketing analytics. This led to the proper targeting of marketing campaigns, generating over 300 qualified leads in six months.Functioned as the marketing and data integration subject matter expert one enterprise-level initiative to move the entire sales and marketing processes and teams from a Siebel based SFA tool to Sales Force.Procured and managed the marketing customer contacts for email marketing campaigns, resulting in over 100 vetted leads and over $100,000 in revenue in 4 months.Lead design and development of Lexmark’s first World Wide enterprise-level marketing database, housing over five million new contacts in 20+ countries with a 95% data confidence level. Before completing this work, there were fewer than 100,000 contacts in the same locations with a data confidence level of less than 40%.Responsible for the development of Lexmark’s lead management process, directing a team of employees and vendors through the discovery and design of contacts and leads flow through the multiple marketing and sales tracking systems. This tracking allowed our marketing department to follow all phases of a prospect’s activity to help better identify prospects most likely to buy.

Reported to the Director of World Wide Operations and the Director of North America Marketing. Responsible for the translation of business needs into technical requirements and the implementation of those requirements into the business process in the Siebel CRM system. Accomplishments included:Lead development and implementation of a $20 million compensation program in Oracle Siebel CRM enabling the North American sales force to focus their attention on sales activities in accounts where there were expected revenue. The increased attention on those activities and accounts grew Lexmark’s North American revenue by $30 Million over two years.Managed the World Wide implementation of a Business Intelligence Reporting System (Oracle Business Intelligence) empowering Lexmark world-wide sales management to harmonize metrics and key performance indicators, enabling a consistent understanding of the business for the first time in Lexmark’s history.Directed the development of standard reports and key performance indicator “dashboards” using Siebel Business Intelligence for the world-wide sales team, providing management focus on performance, account management, activity and pipeline.Developed weekly sales activity reports analyzing 400,000+ data records providing management opportunities to coach their teams on growing their book of business. The reports utilized Siebel Business Intelligence and Business Objects XI.Generated the delivery of 50+ World Wide business and operations reports to over 500 users on a daily and weekly basis, forming the basis that Lexmark’s sales force and supply chain use to manage over $1 Billion in annual revenue.

Reporting to the Director of North America Marketing, developed, implemented and adjusted data collection systems and reporting systems in Siebel CRM to provide valued information to the cross-functional nationwide sales force and their management. Selected Achievements:Responsible for successfully implementing time tracking to over 100 professional services users allowing Lexmark to link over 1,100 projects to more than $210M in sales opportunity value and tying sales activities to an increase in the average sales opportunity size by 242%.Created a database that tied over $2.2 Billion in hardware sales and forecast to active accounts, strategic segmentation and sales performance and activities. The database allows Lexmark to look tactically at the customer and sales processes for the first time. Designed and implemented a new account profile report to support the strategic planning process in identifying opportunity and product line coverage within an account helping the sales team to identify potential areas for expansion within an account.Gathered requirements and implemented 6 new marketing reports to support the analysis of the US marketing activities and results. My work reduced the time to create the report by 83% and eliminated the need for an IT resource.Initiated and led the process which reduced the time required to score sales team activities by 400%. The process also allowed pre-scoring. provided real-time feedback and created a historic scoring audit trail. Documented and streamlined 57 functional requirements for the time tracking and project management business processes. Minimized system code changes to less than 1% of release development time, reducing the cost of implementation and the future cost of upgrades. Led the business area and IT project team delivering the re-structured sales data model and the ETL processes allowing Lexmark the ability to conduct historical data analysis not previously available.

Reporting to the Director of Professional Services in North America, I was responsible for presales and post-sales management of product development and implementation including sales calls, business requirements and deployment. Selected Achievements:Skillfully managed successful projects comprising 74% of the department's total 1st year revenue.Recognized by management for exceptional project management on a large, corporate division visible project helping establish both corporate and customer trust in department practices and methods.Responsible for initial development of new departmental standards and processes for project management practices.Responsible for developing and managing successful customer and internal relationships

Responsible risk evaluation, scheduling, cost and scope definition and containment, vendor/customer relationship management, team management and utilization, deliverables supervision and project quality management. Selected Achievements:Managed a customer project resulting in new software framework development that reduced driver development cost by 85% from $300,000 to $45,000.Established the initial relationship with the largest satellite TV company in North America that led to an initial agreement for 50,000 units, with the expectation of growing to 500,000 units over three years.

Responsible for the analysis, design and development of embedded printer software.Selected Achievements:Responsible for implementing use of Asian characters into business printers, which led to sales Asian markets with double-byte characters for the first time.Responsible for surfacing a serious legal software violation resulting in changes that potentially averted lawsuits and thereby saved millions of dollars.

Auto-Graph was a research and development division focused on the development of CAD software, visual room simulation and business integration products for large home improvement stores. It was owned by Masco Corporation, a fortune 500 company with a world-wide presence.Developed a crucial business tool for a large retail kitchen/bath CAD product which allowed the user to save and retrieve files for electronic distribution, printing and importing into inventory and customer databases.First in the company to implement modern technology methods resulting in process improvements in product development and product development cost savings.

American Greetings Corporation, Inc. is the world's largest publicly traded greeting card company. It is based in Brooklyn, Ohio and sells paper greeting cards, electronic greeting cards, party products, and electronic expressive content.Reported to the Manager of Engineering at a 1.4 million-square foot distribution facility in Danville, Ky.Selected Achievements:Responsible for designing and implementing a barcode tracking system involving thousands of boxes covering 3 miles of conveyor and 24 shipping doors.Responsible for all the plant architecture and technology procurement.Designed and installed the company's first access control system.