James Weidner Email & Phone Number

United States

● Led the migration of infrastructure and applications from AWS to Azure, including reconfiguring virtual machines, storage solutions, and network setups, ensuring seamless transition and minimal downtime while optimizing cloud resources for cost and performance ● Developed and implemented scripts for automating routine tasks such as account provisioning, resource access updates, and log analysis, improving team efficiency ● Managednetwork switchboards and servers to maintain connectivity, troubleshoot network issues, and optimize performance across multiple sites ● Ensured compliance with security standards by performing routine audits, applying patches, and enforcing best practices for server and network configurations ● Utilized ServiceNow to manage incidents, changes, and service requests, contributing to a measurable increase in service-level agreement (SLA) adherence ● Participated in disaster recovery planning and testing, ensuring business continuity through data backups and system redundancy measures

Lincoln, Nebraska, United States

Responsible for day-to-day ticket resolution, system compliance, and assisting with any complex issue that might arise. Excelled in providing on-site and remote technical support and resolving IT issues in diverse environments.Demonstrate abilities to install and upgrade operating systems, drivers, and applications while troubleshooting and resolving technical issues that arise from installation and configuration. Lead onboarding trainings twice a month with new employees to educate on technology systems and policies within the organization.Configure and maintain network equipment, such as routers, switches, and firewalls daily while monitoring network performance to ensure optimal functionality.

Lincoln, Nebraska, United States

Provided prompt and accurate technical assistance to end-users via phone, email, or chat. Utilized remote desktop tools to troubleshoot, diagnose, and resolve hardware, software, and network-related issues effectively. Managed and prioritized incoming service desk tickets, ensuring timely resolutions of technical issues.

Lincoln, Nebraska, United States

Provided clear and concise instructions to non-technical users, ensuring their understanding of technical concepts.Demonstrated excellent customer service skills, delivering a positive and professional experience to end-users.Acted as a liaison between end-users and other technical teams to ensure seamless communication and issue resolution.