creating custom technical training solutions for high tech companies in the Greater Vancouver areafacilitating training coursesoffering workshops on technical presentation and instructor skills

provide help line support to clients with inquiries about their Canadian Child Tax Benefits and Individual Income Tax.

drove sales and provided customer support and coaching for the Kobo-branded ereaderscoached other staff members on features for demonstrations and sales

Delivered field engineer and operator training of products for the printing industry, film scanners, and proofers. Eliminated two months in the schedule for the transition of the training department from Vancouver to Rochester through better utilization of departing instructorsFacilitated train-the-trainer courses for above transition increasing new and existing Rochester Instructors confidence and subject matter expertiseDelivered 30 classes in a one year period to over 100 students while maintaining a 90% Good or Better rating on student evaluationsRevised training material for older product lines ensuring only current best practices were being used thus improving the efficiency of our field engineersCombined the Thermal Head Maintenance and Thermal 2 Head Basic Foundations course into single five day course eliminating five days of training.. Provided feedback and input to development of online theory module to support this blended approach Consulted with instructional designers in the design and development of standardized training style guides for new training coursesConsulted with instructional designers in the design, development, and evaluation of new course material ensuring accuracy and relevancy to the field engineer's and/or customer's needsManaged classrooms with diverse students at different technological skill levels and varied English language skills in an efficient manner ensuring that all students met the training objectives

Designed, developed, and delivered maintenance training for Air Traffic Control systems. Wrote and reviewed technical documents and procedures. Effectively trained software and hardware engineers from Indonesia and China on the Guardian Air Traffic System under a very time sensitive schedule in which software redesigns and customizations caused course development and course delivery to run in parallel.Designed a modular training program for the Canadian Automated Air Traffic System (CAATS) that solved the customer's scheduling problemsDeveloped course modules for the CAATS program to the standards set by the Nav Canada Training Institute standardsFacilitated the Level 2 Evaluation Team Meetings that Nav Canada would eventually use for its certification program.Participated in the development of department procedures for ISO 9001 Certification

Trained customers and internal staff on proprietary software and hardware for data collection.