Designed and implemented strategy for migration from legacy Cisco networks to Extreme Networks InfrastructureEvaluated, designed and implemented SolarWinds NMSDeveloped and maintained network documentationStaged, configured, and installed network equipmentDesigned and integrated PLC solution for industrial fan controlsProvided 3rd level support for Technical Support engineers

Managed and directed the installation, maintenance, repair, overhaul, and modification of mobile and fixed high speed general and special purpose computer and switching systems. Performed, coordinated, integrated, and supervised network design, configuration, operation, defense, restoration, and improvements. Key role in designing and implementing LAN networks for multiple exercises, to include Eagle Flag, an ORE, and an ORI.Implement both physical and logical network security solutions IAW AF and DOD standards.Perform CRO (COMSEC Responsible Officer) duties IAW AF and DOD standards, to include but not limited to COMSEC inventory, destruction, acceptance, and transportation of Cryptographic material and Controlled Cryptographic Equipment (CCI).Provided critical secure voice and data connectivity thru the use of MRSAT satellite terminal, a STE phone, and laptop computer.Planned, organized, and directed maintenance activities. Performed preventive maintenance. Repaired and modified electronic computer, switching systems. Monitored and analyzed the performance of these switching systems, equipment items, and associated hardware. Repaired and modified electronic computer, switching systemsEstablished priorities and scheduled repair actions. Installed, repaired, tested and modified electronic computer and switching systems equipment to include Cisco 2800, 3700, 3800, 2600, series routers also Cisco catalyst 1900, 2690, 2960, 3560, 3750 switches. Managed the installation, repair and maintenance of telephone switching systems, data transmission media systems circuitry, fiber-optic end equipment, modems, multiplexers, line drivers; and associated hardware supporting command, control, communications, and computer (C4) systems.Installed, removed, maintained, tested, and troubleshoots these systems, equipment items, and associated hardware.

Operated terminal security equipment, and conducted passenger and baggage security inspections. Determined and implemented necessary safety and security precautions for handling and storing dangerous materials, special cargoes, mail, and baggage. Installed small businesses network environment to achieve connectivity between server and clients and distant end for data replication and update.Deployed new equipment for standard upgrade or replacement of malfunctioning components. Managed supporting C4 systemsDirected and trained personnel in loading and unloading aircraft, effectively utilizing diverse buses, forklifts, and trucks. Justified personnel, equipment, and facilities required to accomplish air transportation activities.Determined supplies and facilities required, and allocated equipment.

Designed, deployed, and documented network infrastructureEnsured incidents and service requests adhered to established service level agreements (SLAs)Deployed and maintained F5 platforms with focus on LTM, ASM and SSLO modulesDeployed and maintained Palo Alto Firewalls, Cisco CSR/ASR/ISR, and F5 Multiple functionsDeployed and maintained Cisco Identity Services Engine for TACACS, RADIUS and NAC across multi-vendor enterprise infrastructureDeployed and maintained VMWare infrastructureDeployed and troubleshot Load Balanced servicesAdhered to and implemented DISA STIG compliant configurationsDesigned, deployed, and maintained AWS servicesDesigned, deployed, and maintained Microsoft Azure servicesDesigned, deployed, and maintained Oracle Cloud services

Designed, configured and maintained Extreme switch infrastructureEvaluated, designed and upgraded SolarWinds NMSStaged, configured, and installed network equipment Integrated PLC solution for industrial fan controlsProvided 3rd level support for Technical Support engineers

Analyzed and evaluate networking requirements, designed and developed network topologies and architectures to include hardware and software identification, network test and evaluation, operational and performance analysis, network upgrades and modifications, and implementation of network security and information assurance measuresParticipated in and lead development of information technologies, including design, operational and technical requirements, network engineering and information assurancePerform minor network cable runs and terminations Identified and developed system specifications performance requirements and integration requirementsIdentified and developed system specifications performance requirements and integration requirementsServed as the primary author for deliverables, including system requirements and specifications, and standard operating proceduresDirected multiple system engineering tasks and provide guidance during all phases of implementationConducted research and testing on the latest state-of-the-art information technologiesSupported customer’s briefings and design reviews, and worked independently in a multi-tasking environmentMaintained IAVM compliance and other software and firmware updates for all responsible systems as requiredPerformed IA and configuration management for all responsible systemsPerformed network security analysis, systems maintenance, monitoring/reporting, requirements analysis, and planningCompleted, configured and provided documentation management reportsMaintained integrity of the Network Backbone Infrastructure and provided support for both wired and wireless networksProvided technical support by evaluating and resolving network problemsEvaluated network performance using hardware and software diagnostic toolsWorked independently to install new hardware from box to production in rack

Analyzed and evaluate networking requirements, designed and developed network topologies and architectures to include hardware and software identification, network test and evaluation, operational and performance analysis, network upgrades and modifications, and implementation of network security and information assurance measuresParticipated in and lead development of information technologies, including design, operational and technical requirements, network engineering and information assurancePerform minor network cable runs and terminations Identified and developed system specifications performance requirements and integration requirementsIdentified and developed system specifications performance requirements and integration requirementsServed as the primary author for deliverables, including system requirements and specifications, and standard operating proceduresDirected multiple system engineering tasks and provide guidance during all phases of implementationConducted research and testing on the latest state-of-the-art information technologiesSupported customer’s briefings and design reviews, and worked independently in a multi-tasking environmentMaintained IAVM compliance and other software and firmware updates for all responsible systems as requiredPerformed IA and configuration management for all responsible systemsPerformed network security analysis, systems maintenance, monitoring/reporting, requirements analysis, and planningCompleted, configured and provided documentation management reportsMaintained integrity of the Network Backbone Infrastructure and provided support for both wired and wireless networksProvided technical support by evaluating and resolving network problemsEvaluated network performance using hardware and software diagnostic toolsWorked independently to install new hardware from box to production in rack

Managed day-to-day operations and deliverables. Designed, configured and maintained Cisco Meraki infrastructureUpgraded 200+ branch routers, switches, and access pointsMaintained DMVPN and MPLS WAN infrastructureAttended operations reviews and held team meetings to review previous performance and future improvement planning to include action plans. Reviewed, updated, and maintained network configuration standards and templatesMaintained, upgraded and augmented datacenter hardware and configurations to optimize traffic and ensure highest possible resiliencyManaged network conversions to bring newly acquired business units to Corporate network standardsMaintained riverbed WAN optimization infrastructureMaintained Exinda traffic shaping infrastructure

Actively implemented strategies and initiatives to enable the business to achieve its objectives. Communicated the core strategy and goals to the team.Established metrics for success, set clear daily priorities, and drove the team to meet goals. Delivered timely and efficient solutions to all operations‐related requests. Employ effective organizational and time‐management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Attended operations reviews and held team meetings to review previous performance and future improvement planning to include action plans. Managed regular preparation of operations management reports; attended site,client calls and meetings.Created and documented high-level and low-level, detailed network designs and IP.Designed and Implemented an enterprise monitoring system capable of monitoring vendor neutral infrastructure globally.Designed and Implemented an enterprise ticketing system ITIL V3 Compliant for incident management, problem management, change management, and inventory management.Design and implement Service Operations Documentation (Run books) for global operations staff.Incident Management. Managed Global Service Desk to resolve incidents or escalate to other IT teams and vendors. Continuous interaction with IT Service desk and technical Management teams during major incidents.Change Management. Filled the role of Change Manager for Change Management process. Conduct weekly change review meeting, coordinated with Change Advisory Board (CAB) and ensured all changes adhere to published change management policy.Problem Management. Identified problems proactively and provided inputs to Problem Management for problem resolution.Responsible for continuous improvement in the overall processes. Managed and provided immediate and direct feedback to the team to ensure full compliance. Oversaw training and constructive feedback on all aspects of the process.

• Created and documented high-level, detailed network designs and IP tracking for the CRAN, as well as for the augmentation of existing networks.• Generated network configurations to support market augments and CRAN designs.• Tested and deployed MPLS/VPLS across the CRAN/Converged Commercial Networks in support of network security and QOS for customer traffic.• Allocated network resources for customer orders including available telecommunication ports, router ports, and other interconnect points.• Configured and deploy EDI(Ethernet Dedicated Internet), EPL(Ethernet Private Line(Point to Point), EVPL(Ethernet Virtual Private Line (Point to MultiPoint)), ENS(Ethernet Network Service (MPLS)), & PRI(Primary Rate Interface) services on Cisco, Juniper, and Ciena platforms.• Configured and deploy IPv4 & IPv6 BGP solutions• IPv4 & IPv6 address space management and subnetting• Tracked new and augmented services through Remedy Change Management and other internal systems

• Provide guidance, local training and assistance to the Senior Customer Operations Manager, Customer Operations Manager, Technical Support Engineers and Client Support Technicians, and to work in close liaison with other internal and external teams to resolve technical issues.• Troubleshoot networks to perform efficient resolutions to return platforms to high stability, includes DSL modems, optical networks, ISDN, T1, T3, Ethernet and other networking technologies.• Analyze and resolve technical problems for established networks.• Provide operational support of networks in multiple environments, counties, and companies.• Apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.• Implement network configurations, network architecture, and systems.• Work with other engineers, systems analysts, programmers, technicians, in testing and evaluation of systems.• Monitor system performance and provide troubleshooting and maintenance as needed.• Work with vendors to resolve complex network problems.• Maintain confidentiality with regard to the information being processed, stored or accessed by the network.• Document network problems and resolutions for future reference.• Troubleshoot and resolve network production problems.• Maintain signal quality performance standards in line with regulatory requirements and system user's expectations.• Responsible for all backups using Symantec/Veritas Netbackup software.

Develop network design and implementation standards, and lead the implementation of the management systems and processes required for changes to existing customer solutions or new customer solutions.Provide technical evaluation and recommendations on data products (MPLS, Multicast, IPT, VoIP, network management and security systems) and network management platforms prior to introduction into the NOC. This area additionally includes training of 1st and 2nd line personnel on the data platform and management tools.Provide guidance, local training and assistance to the Senior Customer Operations Manager, Customer Operations Manager, Technical Support Engineers and Client Support Technicians, and to work in close liaison with other internal and external teams to resolve technical issues.Troubleshoot networks to perform efficient resolutions to return platforms to high stability, includes DSL modems, optical networks, ISDN, T1, T3, Ethernet and other networking technologies.Analyze and resolve technical problems for established networks.Provide operational support of networks in multiple environments, counties, and companies.Apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.Implement network configurations, network architecture, and systems.Work with other engineers, systems analysts, programmers, technicians, in testing and evaluation of systems.Monitor system performance and provide troubleshooting and maintenance as needed.Work with vendors to resolve complex network problems.Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

Provided PC repair solutions to provide cost effective solutions for customers.Sells and utilizes necessary parts and accessories to provide an optimized solution for the customer.Communicates and Coaches customers on the proper and optimal use and care of their new purchases.Troubleshoot and repair desktop & laptop computers providing efficient and cost effective solutions to customers.Install hardware and software IAW manufacture and local guides and standards.

Tracked bids with contractors, businesses, local, state and federal agencies.Assisted with designs or decks, garages, home additions, including material break downs and price quotes.Contacted commercial customers through on-site visits, telephone calls and in store meetings.Efficiently assisted customers with all needs for a project to include proper sizing and quantity of materials, including all specialty tools that may be required to properly complete the job safely and effectively.Delegated work to proper personnel to effectively meet the needs of both the store and the department.