James Whiting Email & Phone Number

Brisbane City, Qld, Au

South Brisbane, Queensland, Au

Infinity Holidays (IH), fka The Travel Junction (TTJ), is the result of my innovation and ideation about how to expand Flight Centre Travel Group in a new direction - working with outside external businesses. For the global travel trade, IH is a multi award winning wholesale travel supplier that delivers access to Flight Centre Travel Group’s contracted product so they can benefit from the industry-leading pricing and booking security backed by the support of a seasoned team of travel experts. We draw on our 40+ years of industry experience and our leading global buying power, and make it available to the wider industry through our technology. The Travel Junction was a great performant during FY20 by turning a small profit (even with the impact of COVID on the travel industry and in our first year of trading), with goals to become a $200m business by FY23.

South Brisbane, Queensland, Au

Responsible for pricing strategy development and implementation across FCTG globally for land based products.I am a detail orientated and solutions focused Product Owner of key technology platforms that drive incremental outcomes for the business

South Brisbane, Queensland, Au

Product owner of the key hotel and connectivity solution as part of a wider technical solution delivery program

South Brisbane, Queensland, Au

Responsible for Revenue Management (Pricing & Demand maximisation), and Commercial Analytics. These are emerging capabilities for Flight Centre and involve a large amount of structural and cultural changes in the business. • Responsible for commercial business partner team responsible for over $90m in income.• Developed and implemented Revenue Management (Strategic sales & pricing Actions) in terms of people, processes and systems• Developed and implemented the Target Operating Model for the Business Intelligence area.• Set the strategic direction for data / business intelligence enhancement• End to end road map management and delivery• Data Visualization development• Leading solutions implementation and BI data warehouses / data marts integration / project managementLeading Data Insights analysts / data scientists / BI developers / Revenue Managers / Commercial Analysts

Responsible for overseeing the overall operations for an assigned group of hotels. I served as the primary contact for multiple hotels within the region for operations, sales and marketing, and implementation of revenue management initiatives. Partner with hotels in an effort to improve financial performance by assessing economic factors, understanding demographic trends, enhancing the brand; leveraging relationships and enhancing guest satisfaction through a variety of tools.• Average occupancy increased from 74% in the first year to over 82% in the second. • Business Planning and budgeting for all operating departments as well as support businesses such as purchasing and maintenance.• Ensured on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policy and procedures.• Implemented Opera PMS roll over from existing platform (Charms) – both system setup, configuration and go live. This included full integration into Holidex, IHG’s CRS system. This was across both hotels and encompassed full project management such as change management and infrastructure reviews.• Launched new e-commerce platform separate from ihg.com • Conducted on-site hotel visits and prepared property reports and action plans for the hotel owners, IHG leadership, general managers and corporate staff• Hotel profitability – analysed profitability and cost lines with departments heads to find more efficient strategies – which included outsourcing Housekeeping in 1 hotel to a third party provider.

Created and implemented strategies to maximise revenue opportunities across 3 hotels in the Northern Territory. The strategies included talent identification & development whilst ensuring alignment with brand strategies, sales strategies and distribution marketing strategies. Promoting a revenue culture throughout the hotels was a key driver to my success in this role.• Understand the composition of hotel revenue and leveraged this to drive strategies across Local corporate accounts, groups, tour series and wholesale.• REVPAR increases of 10% across the hotels for both years.• Actively managed the reservations team (10 FTE) and 2 local revenue managers across my hotels. These teams were split between Darwin, Alice Springs and Kakadu. • Actively encouraged and implemented Personal Development Plans (PDP) to help develop and retain team members.• Implemented the IHG ‘Winning Ways’ leadership program• Monitored competitor pricing and results through STR – understanding the local market dynamics, demand generators and used this to influence our market mix and sales strategies.• Implemented IHG’s first corporate dynamic rates in local accounts• Developed IHG’s wholesale dynamic rate program• Managed all channels for distribution – Central Reservations Office (CRO), GDS, Wholesale, local corporate and groups.

Miami, Fl, Us