James Whyte Email & Phone Number

Recruited by this market leader delivering information technology and software solutions that support automobile retailing. Accountable to head the testing and maintenance of large scale, cross-divisional database and web applications for business systems. Relied upon to utilize knowledge of pertinent operating systems, program languages and applications to analyze program source code and create solutions to correct software and data problems. Design, code and modify custom form solutions. Vital member of the Parts & Service division, delivering technical guidance, revenue-generating opportunities and professional training and assistance. Designated as sole point-of-ownership for customer issues. Train and support new hires.Technical proficiency handles the full scope of diagnosing and correcting software issues and writing custom programs. Oversee release update installs, programs and files. Innovatively structured a single custom solution that retooled yearly update issues. Cut the former two hours per client to less than 15 minutes. Presented and sold to the OEM head office generating an extra $100k in division profits.Recognized the value in modifying source code of existing software utility to allow selling an annual service offering. Efforts yielded a commitment of 120k in repeat annual income.Received the corporate Winners Circle Award in 2002 in recognition for creating proprietary software solutions resulting in single-handedly producing gains of 100k.Earned complete company trust. Granted full access to all levels of software and password protected areas. Routinely work from home as member of Special Install Support Team with supplied hardware.Introduced the notion and received authorization from senior management to launch an alternative work schedule. Efforts rewarded with significantly heightened team morale.Demonstrate solid administrative and technical writing capabilities. Pen training/help documents for backline technical support.

Burlington, Hamilton, and Oakville, OntarioSelected from multiple candidates for continuously progressive roles within Honda and Lincoln dealerships and Canadian Tire and Goodyear Service Centres. Exercised excellent customer service, interpersonal prowess and time management functions for these busy operations. Interfaced regularly with manufacturers as well as leasing companies regarding claims and scheduled maintenance. Employed consultative communications with a diverse client base for automotive service requirements. Increased the CSI (Customer Satisfaction Index) scores at Oakville Honda to 100% and maintained for over a year.Cemented understanding of wide-spread automotive industry needs, challenges and operational strategies, setting the stage for value-added knowledge at the subsequent programming position at Reynolds & Reynolds Canada.

Computer Science – Computer Programmer Diploma, Honours

Computer Science, Computer Programming