James Wild Email & Phone Number

- Experience with tools & platforms such as Terraform/Terragrunt, Google Cloud Platform,Azure DevOps, GitHub & Cloudbees/Jenkins- Implementation of release orchestration pipelines with integration between Cloudbess,Jenkins, JIRA and Outlook- Monitoring and logging experience within GCP and also the Prometheus tech stack- Implementation of CloudSQL databases across multiple environments, managing IAM andpsql roles- Created and maintained a centralised repository of technical documentation for a GCPsandbox initiative

London, England, United Kingdom

In addition to my IT Support Analyst role below, I was also the primary contact for the UK IT team of 3 across our global Group IT function, leading meetings and also running the macOS team of 10-15 global IT engineers.

London, United Kingdom

- Managing and controlling the technical aspects of installation, configuration & maintenance of the company’s hardware & software, including laptops (Windows & Mac), mobiles and tablets.- Resolving IT issues reported by staff within the UK, Canada & Asia.- Responsible for the contract with our mobile provider as well as some smaller suppliers, for TV adverts & purchasing IT hardware.- Providing reports and monitoring systems for both Windows & Mac devices, including but not limited to Jamf, Intune & Microsoft ATP.- Assisting in the integration & migration to Office365, including hosting group training sessions and providing weekly updates via MS Teams.

Chelmsford, United Kingdom

Managing and controlling all technical aspects of installation, configuration & maintenance of the company’s hardware, software & network infrastructure. Resolving IT issues reported by staff, internal and external, whilst keeping them informed of all progress made via the ticketing system. I am also the point of contact for any technical issues with external suppliers, and the main contact for ticket escalation with our external support supplier.Responsible for pricing and procurement of IT devices, software, repairs and contracts, including sourcing best pricing and compiling proposals for senior management. This includes managing expenditure and controlling the company IT budget.

Southend On Sea, United Kingdom

To ensure the companies IT is running smoothly by monitoring the ticketing system and actioning all first-line support queries within a reasonable response time. I also monitor and maintain the hardware / software to ensure we have as little downtime as possible.To keep all expenditure and budget documentation up-to-date whilst working on costings for 2018.In the final quarter of 2017 I will be assisting in the migration of our on-premise Exchange and file servers to an appropriate Cloud solution, completing fundamental requirements checklists and working closely with department heads.

Chelmsford, United Kingdom

To update and maintain all the Club websites, including Essex Cricket Shop, Cricket Centre, Conference & Events, Tickets & Membership as well as the main Essex Cricket site.I am also in charge of overseeing the running of IT as well as first line onsite support when requested. This can range from issues with Office, landlines, mobiles, printers etc.I also assist with graphic design tasks including matchday social media artwork, pieces for our e-magazines and newsletter as well as ticket upsell imagery.

Chelmsford, United Kingdom

Day-to-day IT support to all internal/external staff, but mainly focussing on website design and functionality. In December 2013, we launched a new site aimed at under 18's, which I constructed the majority of, with design support from other staff to be the only major cricket county with a junior targeted website.In the first 2 months of launch, we received 400 unique visitors and a total of 1400 pageviews.www.eaglesclub.co.ukUPDATE: In June 2014 I completed my qualification with Harlow College and am now a Level 3 IT Professional.

Deal with matters relating to the repair/rebuilding of staff computers, building and designing new website pages and internal/external cabling.As I am currently a Level 3 apprentice I'm also learning a variety of other topics during my time at Essex Cricket.

Rebuilt customer's computers, varying from a simple defrag to replacing parts for desktop and laptop computers. Also assisted in the repair of Xbox 360 consoles and iPod/iPhone devices.

Education record

Education record