Manage all departments in the showroom as directed by the Sales ManagerReviewing sales including margins, volume, quotas, and closing ratios while suggesting future goalsAssisting the Sales Manager with customer related issues escalating above the Guest Experience ManagerWorking with the Visual Presentation Manager regarding product placementReporting changes in policy and other information to staff membersProviding exceptional leadership to the sales, guest experience, and… Show more Manage all departments in the showroom as directed by the Sales ManagerReviewing sales including margins, volume, quotas, and closing ratios while suggesting future goalsAssisting the Sales Manager with customer related issues escalating above the Guest Experience ManagerWorking with the Visual Presentation Manager regarding product placementReporting changes in policy and other information to staff membersProviding exceptional leadership to the sales, guest experience, and visual teams as portrayed by the Sales ManagerCoaching members of the staff to build individual and team success in a professional mannerBudgeted administrative costs including wages and suppliesGaining an understanding of the performance of employees and assisting them as applicableEnsuring complete and adequate documentation of procedures and tasks completedCompleting various report functions in a timely mannerAssisting with hiring, training, and coaching the sales teamAssisting the Sales Manager with preparing and administering performance evaluations for assigned staffProviding timely and effective communicationsAttending monthly staff meetingsOther duties as assigned, essential or otherwise Show less

Manage day-to-day interaction with customers, media consultants and issue resolution teams as needed, including developing personalized messaging and communications to customers to enhance customer experience and preserve relationship. Initiating advertiser contact and working with the customer to determine future contact method(s), timing and frequency based on customer needs, program elements and relationship manager discretion based on manager assessment of churn risk. Manage customer… Show more Manage day-to-day interaction with customers, media consultants and issue resolution teams as needed, including developing personalized messaging and communications to customers to enhance customer experience and preserve relationship. Initiating advertiser contact and working with the customer to determine future contact method(s), timing and frequency based on customer needs, program elements and relationship manager discretion based on manager assessment of churn risk. Manage customer relationship to understand customer and program performance expectations, clarify company expectations based on products purchased and resolve issues created by discrepancies between the two. Understand and discuss customer advertising programs, packages and products, performance standards and reporting tools with the customer and communicate with Media Consultant team to refer potential sales opportunities. Evaluate customer and business needs and churn risk. Proactively use company resources and customer discovery to identify areas of customer dissatisfaction and issues in need of resolution and own the engagement to a satisfactory conclusion for the customer and/or company. Continuously evaluate and monitor customer programs to ensure targets are met and, if performance is short of target, assess corrective course of action and allocate resources from managed level budget to correct. Manage implementation of cost-based levers with consideration for margins, effectiveness and budgetary constraints. Prepare and deliver customized communications on program performance to customers and serve as a main point of contact for any questions or issues customers may have related to program performance, including providing information regarding issue status and resolution Show less

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products… Show more Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas required to work in one or multiple queues/skill sets over various customer contact channelsResponsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requestsContinually maintain working knowledge of all company products, services and promotionsMake recommendations according to customer's needs on features, accessories, upgrades and rate plansUtilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines Sell and provision wireless services, products, features, equipment and accessoriesresponsible for credit/inbound and outbound collections, activation, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. Show less