James Wingate Email & Phone Number

Elected to Bluffdale City Council but was only able to serve for 17 months due to moving to California to accept new position at USA North 811.

Appointed by mayor in February 2015. Served for 11 months before being elected to Bluffdale City Council in January 2016.

-- Manage daily operations of contact center department of "call before you dig" utility notification center for Utah. Hire, train, supervise and evaluate call center staff. Ensure goals for quality, efficiency, and customer service are met while staying within budget. Direct "locate request" document creation and dispatching to utility companies, including policy & procedure implementation.-- Oversee GIS digital mapping operations, including map data acquisition, error correction, format conversion, and integration into call center software. Led transition to use mapping data provided by local government GIS departments instead of commercial vendor (2005-2008). Form and maintain relationships with City, County, State & utility company GIS departments to coordinate sharing of GIS data.-- Point of contact for escalated concerns from excavators and utility companies regarding locate requests, special projects and mapping. Liaison to FBI and Dept. of Homeland Security for utility protection during 2002 Winter Olympics in Salt Lake City.-- Coordinate high-profile excavation projects, such as new highways, long pipelines, seismic exploration for oil/gas, etc.-- Manage recruitment of high-volume excavators to transition from calling to processing their own locate requests via internet applications. Percentage of transactions processed online was 56% in 2013.-- Give presentations to promote utility damage prevention, cooperation between excavation contractors and utility owners, and sharing & improving digital map data. Present to groups as small as contractor safety meetings and as large as national utility damage prevention stakeholder conferences.Blue Stakes of Utah Utility Notification Center, Inc.Previous titles as position has evolved: Director, Call CenterOperations Manager

-- Liaison to multiple clients for an inbound/outbound telemarketing company. Managed quotas, product training to call center staff, quality control, calling list management. -- Coordinated outbound calling of client products among 17 company call centers.-- Trusted liaison assigned to oversee start-ups with new clients and new products.-- Products included credit card travel/reward/discount programs, magazine subscriptions, educational toys, financial planning consultation scheduling, etc.

-- Managed calling lists for 17 outbound call centers and subsidiary vendors. Parsed and transferred data files, loaded tables, performed impromptu modifications.-- Managed outbound automated dialing operations, reporting, and system usage in UNIX environment. Managed database of call leads in Microsoft Access. Troubleshot call center staff workstations for hardware and software problems (Microsoft Windows platform).

-- Managed evening shift calling/sales operations of outbound telemarketing call center.-- Oversaw training and evaluation of supervisory staff and 96 call center agents. Consistently met sales quotas, efficiency standards, customer service and quality goals.

Mpa, Public Administration

Ba, Geography