Many different background checks for complete environment access to many Fortune 500 and government entities. The position is a Tier 2 support person for Skype for Business.

Collaborated as an IT Service Engineer in the Microsoft Azure group to maintain, manage and release multiple internal company tools used for automating ticket creation, managing call lists, patching & imaging servers, and analyzing server logs to resolve issues quickly and efficiently. Managed external escalation relationships with multiple hardware OEMs (HP & Dell) and ODMs (Quanta, Wiwynn, SuperMicro) to submit and resolve technical issues. Proven experience with systems planning, general security principles, and software management best practices. All to deliver a quality set of tools and products that internal employees used to support their own external services and products.

Pine Village KOA was my families business for over 34 years. I grew up on the campground and started at an early age learning the skill of not only management but great customer service and kindly convincing people to complete the work they start. I really started working in the office and managing the office when I was just 15 years-young. As time went on and I went to college I stayed connected and helped to manage and make the campground a huge success. It was a team effort on all of our parts and working with family is always difficult, but we managed it and always made it a fantastic and relaxing resort experience for all of our customers. • Trained employees on customers service and registrations as well as grocery sales• Cultured relationships with every vendor my family used that helped to repair tools and bring products for sale to the campground. Everything from dairy to drinks to chips & groceries to repair and hardware shops in the local area that we used to successfully meet all our customers needs and keep them coming back for fresh new items• Helped to discuss and make decisions regarding the business and served on the company board as a vice president for over 20 years. Everything from yearly budgeting to planning rates and activities for the campers who enjoyed our great love. • Worked at everything from cutting the grass, managing the pool & spa, stocking shelfs, roofing cabins, splitting wood, cleaning grills to making the free coffee in the office and just generally helping to pitch in and run every aspect of the business. I was enormously disappointed in my mother when it was lost due to her actions.

Split time on two projects, the Microsoft IPAK and Imaging teams to deliver and support multiple solutions deploying and updating multiple vendor’s server platforms around the world reliably and easily.

After the demise of the Compaq Windows Datacenter Program I was handed responsibility for running the infrastructure of a different datacenter, the Microsoft Prototype Hardware Test and Deployment Lab. This lab under my direction saw massive improvements in reliability and simplification of infrastructure services, reorganization of the procurement budgeting and planning process, and a completely new network backbone. In addition to the new lab I kept managing the previous one and transformed it into a world class server demonstration lab for lights out enterprise technology directed at potential top tier customers. All while keeping it a functional test and proof-of-concept (POC) datacenter.

Started out as an intern with Compaq updating ROMs, cabling, etc. I was then hired full time and began running the same datacenter in which I installed fifty 8-way servers, 300+ "client" 2-way servers and 15 racks of enterprise storage doing Compaq's Windows DataCenter Certifications. Tasks included planning the entire layout, racking and cabling the system and then using them to run the Microsoft's WTT DataCenter test suite to certify the systems for sale.