Responsible for leading the development of governance standards to deliver good customer outcomes under Consumer Duty. Accountable to the Board to meet regulatory requirements.

Board attendee, with executive responsibility for marketing and distribution, developing creative and innovative strategies to maximise revenue and profitabilityMember of ExCo, ALCo, Executive Risk Committee, Liquidity Management Committee and Chair of Pricing Committee.Strategy, Digital Innovation & Transformational Change: Extensive involvement in the development of Purpose-led strategies that deliver great outcomes for customers and leveraging digital innovations to… Show more Board attendee, with executive responsibility for marketing and distribution, developing creative and innovative strategies to maximise revenue and profitabilityMember of ExCo, ALCo, Executive Risk Committee, Liquidity Management Committee and Chair of Pricing Committee.Strategy, Digital Innovation & Transformational Change: Extensive involvement in the development of Purpose-led strategies that deliver great outcomes for customers and leveraging digital innovations to improve business performance and customer experience. Led the mortgage development programme, introducing digital capability for intermediary origination. Project Management: Extensive experience in delivering a broad range of projects in a highly regulated market including new product development, regulatory projects, digital innovation and brand programmes.Stakeholder Management: Reporting directly to the CEO, a strong stakeholder manager working across multi-functional teams to align on business objectives with regular communication with Board, Members and senior management.Governance & Control: Proactive experience of leading the development of governance standards to deliver good customer outcomes under Consumer Duty.Driving performance: Strong track record for delivering commercial results, evaluating effectiveness through performance tracking and external benchmarking. Developed product solutions that have delivered significant commercial value to drive both acquisition and deeper customer relationships. Leadership: Restructured, developed and led business and marketing teams to evolve the operating model built around clarity of purpose and performance. Proven track record of sponsoring and coaching talent across the business. Show less

Executive Committee Director and Chairman of the Product Pricing Committee. Responsible for Marketing, eCommerce, Product Management, Brand & Communications, Customer Insight and Strategy

Member of the management team leading the strategy and delivery of the building society performance within the Group.Developed product management function within the Society, taking responsibility from the Finance function and building greater customer and market insight into decision making. Turned around a declining household insurance book to return this back to steady growth of 7% per annum, launched a new customer proposition based on a modular product structure and… Show more Member of the management team leading the strategy and delivery of the building society performance within the Group.Developed product management function within the Society, taking responsibility from the Finance function and building greater customer and market insight into decision making. Turned around a declining household insurance book to return this back to steady growth of 7% per annum, launched a new customer proposition based on a modular product structure and responsible for driving initiatives with partner to develop price elasticity modelling, price moderation, retention activity and distribution opportunities through aggregators and affiliates.Created a brand strategy to focus on culture and the alignment of behaviours to support continuous improvement and delivery of the Society’s vision. Show less

Accountable for the development and delivery of the Group’s mortgage and savings strategies to achieve the Group’s financial objectives on asset growth, retail funding and profitability.Launched The Mortgage Works, the Society’s subsidiary brand offering Buy to Let mortgages, successfully acquiring market share to become a major brand in the market.Successful launch of Equity Release Mortgages which included an innovative cashflow swap removing prepayment and longevity risks… Show more Accountable for the development and delivery of the Group’s mortgage and savings strategies to achieve the Group’s financial objectives on asset growth, retail funding and profitability.Launched The Mortgage Works, the Society’s subsidiary brand offering Buy to Let mortgages, successfully acquiring market share to become a major brand in the market.Successful launch of Equity Release Mortgages which included an innovative cashflow swap removing prepayment and longevity risks whilst securing pre-determined margins. Board member on Safe Home Income Plans (SHIP), a trade body set up to provide protection to consumers in addition to generally raising awareness of Lifetime Mortgages.Successfully delivered the product alignment strategy and communications programme facilitating the merger and integration of Portman with Nationwide Building Society. Show less