Technical support representative and Oversight of services provided to Integraserv's national accounts. Dispatch and support of/to Integraserv partner service companies supporting Printronix, Zebra, Microplex, CIM, HP, Lexmark and other Impact and laser printers. Oversight of recruitment and employment of nationwide extended workforce .

Oversight and responsibility of Help Desk and Operations department at 220+ bed hospital, the second largest employer in the county. Performed system/application selections and had oversight of technical expansion of the data center. In this time implemented installation of over 120 new servers and brought the hospitals technology "into the 21st century". This involved cultural changes within and without the department.

Daily management of Charlotte regional office, with three remote offices in North and South Carolina. IBM Business partner and sales/service of a wide variety of Computer, printers and communication hardware.I had started at Rodan in 1987 as a field service technician, working my way up to senior tech.. Began doing sales and opened a branch office in Greenville SC in 1996 as selling service contracts and independently servicing the same. Grew the office to two technicians and transferred back to Charlotte as general Manager at the request of the Owner.

Opened branch office in Greenville SC. Performed sales activities contracting customer services and selling hardware. Initially performed all duties of salesman/Service technician until customer base justified adding a technician.(it took about a year. In 3rd year hired a second technician. Was eventually promoted to General manager of the company by the owner (based in New Orleans).

Field service technician for this IBM Business partner. Maintenance and break-fix repair of IBM Systems 34/36/38 AS/400 systems and all pertinent peripheral devices. This included remote communications, Drum/band/matrix Impact printers , serial dot matrix and laser printers, a wide variety of display stations, real-real tape backup systems and many other equipment's. Excelled at customer service and equipment repairs receiving three pay increases in first 18 months. Became the "go-to" technician for repairs that were challenging other staff technicians. Was adept at identifying and taking advantage of sales opportunities at existing customer sites.

Provided onsite services to Triad Systems Customers. Received 2 months of formal training on Triads' Auto parts Retail and warehouse systems as well as customer service training at Triads' San Jose CA headquarters. Supported regional customers servicing system hardware and software, communications equipment, Serial Matrix, Band, Drum printers and various display stations. Significantly reduced customer failures through a disciplined preventive maintenance routine.

LPD-12: 1977-1981 Technician for maintenance and repair of shipboard RADAR systems, navigation systems, Radar repeaters (scopes), facsimile receiver/printerAEGIS Combat System Engineering and Development Site: Recieved Metrology Training at USAF training center in Denver CO. Served as site Metrology technician responsible for calibration, inventory and control of all site test equipment Provided maintenance and repairs of Hughes/Raytheon Automatic Detection and Tracking system.